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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Top of refrigerator looked like it has not been cleaned in awhile. Bed comfortable. Rest of room was clean.
Business response:
Dear Bo, Thank you for providing your feedback. We're pleased to hear that you found the bed comfortable and that the rest of the room was clean. However, we apologize for the condition of the top of the refrigerator. We will address this issue with our housekeeping team to ensure thorough cleaning in all areas of the room. Your satisfaction is important to us, and we appreciate you bringing this matter to our attention. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management
Maintenance of c lean elevator, lobby,parking
The property is outdated and needs an update. In addition, it’s smelled and required a deep cleaning. The location is good.
Business response:
Dear Andrea, Thank you for choosing us and recognizing the convenience of our location.We apologize for not meeting your expectations with our property and the cleanliness issues you encountered during your stay. Your feedback is valuable, and we take it seriously. We are committed to addressing these concerns promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.