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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ehhh Rook was a great size but was not thoroughly cleaned. Top of fridge had dead gnats or small lil bugs, sofa bed mattress was filthy. The concierge was nice about it and came up to clean it and put sheets while we were out. They were as accommodating as they could be. The hotel has a lot of potential. Overall, I wouldn’t stay there again unless there were no other option.
Business response:
Dear Jessica, Thank you for your feedback. We’re glad to hear you found the room size suitable and appreciated the efforts of our staff. We regret that the cleanliness did not meet your expectations. Your comments are valuable, and we will use them to improve our service. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Excellent for the price
Business response:
Dear Bosco, Thank you for sharing your feedback! We’re pleased to hear that you found Extended Stay America to offer great value. We strive to provide a comfortable experience at an affordable rate, and it’s wonderful to know that we met your expectations. We look forward to welcoming you back for another stay.Sincerely,Hotel Management
Wood furniture (desk, side table etc.) need to be deep cleaned, kitchen drawer fronts and pulls, as ALL are sticky/dirty too the touch. Bathroom floor was also sticky.
Business response:
Dear Judith, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in the bathroom of your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able... read more
Like the room
Business response:
Dear Maria, We’re delighted you enjoyed your room at Extended Stay America! It’s wonderful to hear that your stay met your expectations. We look forward to hosting you again and providing another great experience.Sincerely,Hotel Management
Nick at the front desk was very helpful and nice i would recommend this hotel it's clean friendly convenient.
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 764 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.