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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They Ran Out of Pillows! Our bed was a thin mattress wrapped in plastic. We got 3 pillows for the 2 of us that barely had any fluff. We appreciated the kitchenette area. But if the bed isn't decent, what's the point of the rest of the room? Oh, and they clearly discussed being out of pillows at the counter leaving us under the impression to be happy with what we got.
Business response:
Dear JoAnn, Thank you for staying with us and for taking the time to leave a review. We aim to provide every guest with a relaxing and rejuvenating experience, and we're disappointed that we fell short this time. Please accept our apologies. Your feedback is valuable to us as we continuously strive to improve our accommodations. We hope you will give us another chance to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management
Find another place Well, it didn't start off too good trying to check in the woman wasn't very friendly and short on her words. Noise complaints went unheard, rugs need cleaning and or replaced, lamp shades dirty, housekeeping once in a 2-week period, smelled like cigarettes coming through the vents, lobby floor needs cleaning, poor continental breakfast and same thing each day, water was out all day as they changed water tanks then no hot water until the next day.
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. Your comments about the check-in experience, cleanliness, noise issues, and breakfast variety will be shared with our team to help us improve. We apologize for the inconvenience caused by the water maintenance. We hope to have the chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
The front desk lady Melissa was awesome she made my family and I feel right at home and the housekeepers were amazing too.
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 737 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.