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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy stove and not a single piece of glassware, kitchenware, silverware, or cookware. Not good for an extended stay hotel that has a stove and full size refrigerator. The entire interior looked very run-down.The room smelled musty. And the free breakfast they advertise? What a joke. A tiny pre-packaged muffin or a granola bar.
Business response:
Dear bill, We appreciate your feedback and apologize for any inconvenience during your stay. For future stays, please contact the front desk for any additional kitchen items or supplies you may need. We aim to provide a comfortable and pleasant experience for all our guests and will use your comments to help us improve. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
Great!! Everything was great as usual.
The room was supposed to be a Non-smoking room but it smelled like old cigarettes. The fold away was horrible. The breakfast was lousy. Not what we were expecting.
Business response:
Dear Paula, Thank you for your feedback. We're sorry to hear that your stay didn't meet your expectations. We strive to provide a comfortable environment and will take your comments into consideration for future improvements. We hope to have the chance to offer you a better experience next time.Sincerely,Hotel Management
Melissa at the front desk was great. We only had one cup and had to get more from the front desk. The radio didn’t have any batteries so was useless. And the toilet needed to be cleaned better.
Business response:
Dear rita, Thank you for your feedback. We're glad to hear Melissa provided excellent service. Your comments about the room amenities and cleanliness are important to us and will be shared with our team. We appreciate you bringing these matters to our attention and will work on improvements to enhance future stays.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 764 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.