Extended Stay America - Cleveland - Middleburg Heights

Business response:

We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Bonnie, we appreciate you for writing a review regarding your experience at Extended Stay America. It feels good to know you were impressed with our calm atmosphere and that you had a relaxing stay in your comfy room. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Teresa, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sarah, thanks for making Extended Stay America a part of your travel plans. We are glad your stay with us was enjoyable. That being said, we have shared your concern regarding the internet service with our maintenance team for a quick review. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for writing a review. We're thrilled you enjoyed your visit at Extended Stay America and your comments were wonderful to read. We look forward to sharing your compliments with our team. Please come back and visit us soon! Sincerely, Hotel Management 

Business response:

Thank you for your visit to our hotel and for your review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our future guest experiences. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you loved our location and were impressed with all that we have to offer. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management