Extended Stay America - Cleveland - Middleburg Heights

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Philip, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Lore, thanks for choosing Extended Stay America while here to visit your family and friends. We are delighted to know you were impressed with our convenient location close to many places. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Sara, thank you so much posting a review of your stay. It is nice to read that had an overall pleasant visit and liked ourservice. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic rating and for your comments about staying with us at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. It’s good to know you had a pleasant time and that our staff made your visit a memorable one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking thetime to review your stay at Extended Stay America. We're glad to know you were pleased with your room, but we're sorry for not meeting your expectations with our grab-and-go breakfast.We will share your feedback with our Brand Leaders to assist them when determining new selections.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We’re happy to know you were pleased with the service provided by our excellent staff and that our location was convenient for you. On behalf of everyone here, we invite you to stay with us again the next time you visit Cleveland. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management