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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great rooms just a hint of weed in hallway We got 2 rooms 1 on the 1st floor and 1 on the 2nd, they were both outstanding relaxing the only issue we had was the 2nd floor has an odor of marijuana in the hall.
Business response:
Dear Daniel, Thank you for choosing Extended Stay America Cleveland - Middleburg Heights and sharing your experience for other travelers. We are so glad you enjoyed your rooms offering apartment-style living with lots of room to relax, and many extras that make traveling easy. We do regret the inconvenience of the smell of smoke you experienced in the hallway. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. It was a pleasur... read more
Business response:
Dennis, thank you for sharing your gracious rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Lori, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The location was good. The entrance to the office was not appealing. The room was okay. But the sheets and blanket made me itch. Staff person was very cordial even though he was ill. One of the exercising machines was out of order.
Business response:
Thank you for being our guest. Although you liked our ideal location as well as our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the concerned team to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Leticia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great rooms, stinky 2nd floor hallways We had 2 rooms , one on the 1st floor, one on the 2nd floor. Rooms were very nice, beds and couches were comfortable, service was great.The only issue I had was the 2nd floor hallway smelled like marijuana at night
Business response:
Dear Daniel, we are so pleased overall you enjoyed your stay with us. Our team enjoyed hosting your trip and we are so happy you had a comfortable experience. We are, however, sosorry for the inconvenience you experienced due to the smoke smellwithin the hallway areas. We have strict policies where we prohibit smoking so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for being our guest and we hope to welcome you back for another great stay soon. Sincerely, Hotel Manageme... read more
FIRST TIME STAYING AT AN ESA Wonderful. Front desk was extremely accommodating and nice. I had just had surgery and they made my relaxation comforting at this hotel. Definitely coming back
Business response:
Janelle, we love to receive feedback on how we are doing. So, thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them as they will be so pleased. Thank you again and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,489 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.