Extended Stay America - Cleveland - Middleburg Heights

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Hirosi, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Amanda, Thank you for choosing our hotel for your visit to Middleburg/CLE. We know you had many options for your visit. I would like to apologize for the challenges you had during your stay. It is unusual for guests to encounter issues with TV's during their stay. I am happy to hear that the team was able to adequately compensate you for your inconvenience. We hope to see you again and look forward to an opportunity to wow you with a flawless stay. Happy Travels! 

Business response:

Shalanda, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered. We have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Richard, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a affordable price. Thank you once more for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management