Extended Stay America - Cleveland - Middleburg Heights

Business response:

Teresa, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sarah, thanks for making Extended Stay America a part of your travel plans. We are glad your stay with us was enjoyable. That being said, we have shared your concern regarding the internet service with our maintenance team for a quick review. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for writing a review. We're thrilled you enjoyed your visit at Extended Stay America and your comments were wonderful to read. We look forward to sharing your compliments with our team. Please come back and visit us soon! Sincerely, Hotel Management 

Business response:

Thank you for your visit to our hotel and for your review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our future guest experiences. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you loved our location and were impressed with all that we have to offer. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Frank, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you sharing your kind rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Jon, our sincere thanks for reviewing your stay at Extended Stay America. We are pleased to read our location was convenient for your needs and that you enjoyed our courteous service as well as the good value we offer. That being said, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management