Extended Stay America - Cleveland - Middleburg Heights

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed our hotel amenities. We appreciate your business and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Gary, thank you for being our guest. We are sorry we missed meeting your expectations and for the difficulties you had while you were here. We do not have an ice-machine because our guest rooms have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Also, hair dryers and other in-room amenities are available upon request at the front desk and are complimentary. Meanwhile, our Maintenance team is checking the sink as well as the shower in your bathroom and making the necessary... read more

Business response:

Carmen, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your accommodations. It is good to know you liked our welcoming associates and your clean & comfortable room. However, we regret not meeting your expectations with our facilities. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for sharing your experience. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again soon. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you for taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we will share your compliments with them. We are grateful for the recommendation and look forward to welcoming you back soon. Sincerely, Hotel Management