This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a super limited selection for "breakfast", the whole building had an unpleasant smell and the elevator, while working, would make a loud clunking sound whenever used
Business response:
Dear Aaron, Thank you for your feedback. We aim to offer a convenient stay for all our guests, and we appreciate you sharing your observations. Your comments about the breakfast and the condition of the elevator will be noted for further review. We strive to continuously improve and hope to provide a more enjoyable experience during your next visit.Sincerely,Hotel Management
Nothing special here! First room we were given had the pull out couch broken in an open position. Gave us another room. Has full outdated kitchen with basically nothing in it. Had to go downstairs to request a coffee pot. Didn’t work! No hair dryer. Bed was uncomfortable. Air conditioner when on sounded as though we were seated on an airplane next to the wing engine. Wouldn’t recommend.
Business response:
Dear Robert, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide... read more
Pretty run down property with a lot of very long-term tenants down on their luck. Woke up to someone sleeping in the hallway. Room was mildly dirty, cabinets were filthy but the bed was fine and I didn’t hear any noise at night. Definitely would never stay at again, but it was all that was available for that evening.
Business response:
Dear Scott, Thank you for bringing these concerns to our attention. We regret that your experience did not meet expectations and apologize for the cleanliness and atmosphere issues you encountered. Our goal is to ensure a comfortable stay for all guests, and we will address these matters with the team to prevent future occurrences. We appreciate your feedback and will work to make the necessary improvements.Sincerely,Hotel Management
I dont recommend this hotel, unfortunately they have bed bugs! The front desk guy was great tho!
Business response:
Dear Skylar, Thank you for sharing your experience. It’s concerning to hear about the issues you encountered, and your feedback will be promptly addressed by our team. I’m glad that our front desk staff was able to assist you during your stay. Your comments are invaluable as we work to improve our services, and we hope to provide a more positive experience in the future.Sincerely,Hotel Management
Not recommended for short stays I booked this last minute and stayed 1 night. Front desk was unattended when I arrived at 9:45pm. Room was a decent size but there were some holes in the walls and the pillows and towels were not very nice. Free breakfast was only coffee, instant oatmeal and granola bars. There's no ice machine available, only fridge/freezer in room. The elevator is noisy.
Business response:
Dear Guest, Thank you for sharing your experience. We regret to hear that your stay did not meet expectations. We apologize for the inconvenience caused by the unattended front desk and any issues with room amenities. Your feedback is valuable and will be shared with our team to improve our services. We appreciate your comments about the breakfast options and will consider this in our ongoing efforts to enhance guest satisfaction. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Heavy menstrual or Murder? We didn’t stay 5 minutes the room stunk and when I pulled out the couch bed it looked like a murder had occurred. No way should any person be subjected to sleeping in those conditions. This place should be condemned!
Business response:
Dear Jasmin, Thank you for providing your feedback. We are truly sorry to hear about the issues you encountered with the room's cleanliness and the condition of the couch bed. We understand how distressing this must have been and regret that we did not meet your expectations. Your comments will be reviewed with our team to address these concerns and ensure such conditions are not repeated. We appreciate your input and hope to have the opportunity to offer you a more positive experience in the future.Sincerely,Hotel Managemen... read more
When we first arrived, the lobby, elevator, and hallways had an unpleasant odor. We hoped the room would be better, but unfortunately, it was even worse. Our room smelled of urine, and the air conditioning emitted a bad odor whenever we turned it on. As a result, we didn’t use the AC throughout our three-night stay. The bed sheets had stains, and my partner ended up with bedbug bites. They were unable to transfer us to another room due to being "fully booked." Despite the mixed reviews, I chose this hotel because it seemed t... read more
Business response:
Dear Amaia Nicole, Thank you for sharing your experience. We deeply regret the issues you encountered with the odor, cleanliness, and room conditions. We understand the importance of a clean and comfortable environment, and we apologize for not meeting those expectations. Your feedback regarding the lack of cooking supplies and the inconvenience of being unable to move rooms will be addressed with our team to prevent future occurrences. We appreciate your comments and hope to have the opportunity to provide you with a better... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,489 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.