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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
🖕🖕🖕DO NOT STAY HERE🖕🖕🖕🤮🤦❌🚫🚱♨️ My stay was terrible never again my car alarm wouldn't stop going off and I was o. The phone with the auto store getting instructions on how to disable the horn and I hear a bang on my window it was the hotel staff asking me who I was like she didn't remember she checked me into my room and then said is this your car I said yes and my husband proceeded to show her his driver's license and the registration and she went to the back of my car and said we had no plates when we do they are ... read more
Business response:
Stephanie, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I stayed for 3 nights. The first night we bought a bunch of food to last us the whole trip. The next day we realized the food had gone bad and it wasn’t cold. We had to go buy all new food. We turned the refrigerator up to the highest setting (5) thinking we had solved the problem. The new food was ruined. So, we had to go back out and buy microwaveable foods. I asked the front desk lady for 2 cups and 2 dishes, she handed me dirty ones. The plates literally had black stuff on them. I had to ask 3 times for clean plates. Fri... read more
Business response:
Ashley, thank you for being our guest. We apologize for the faulty refrigerator you had in your suite. Your feedback has been discussed with our maintenance team to make the necessary repairs. We have also asked our front desk team to ensure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
Front desk could be a lot nicer. Asked too many questions about personal life.
Business response:
Dawn, thank you for being our guest. We were disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering exceptional hospitality, so we are sorry this was not your experience. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you give us an opportunity to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
If you just need a place to lay your head then its ok. Other than that this willb
Business response:
Thank you for our hotel. Our top priority is exceptional hospitality. Based on your rating, it appears we fell short of this goal. Your feedback will be used to help us improve our customer service and better serve future guests. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Whats the point of reservations I had a reservation made on 05/07 and had to make a change on 05/18. I arrived and front desk clerk Denton had no record of it, showed him proof of my reservation and all he could say was maybe we can check you in early and charge me a early check in fee even though I had a reservation. Of course it didn't work. He told me there were rooms but couldn't give me one cause I was walking in off the streets. I had a reservation! He was so clueless!!!!!!! Their customer service sucks and my biggest ... read more
Business response:
Stephanie, thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you once again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,965 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.