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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whats the point of reservations I had a reservation made on 05/07 and had to make a change on 05/18. I arrived and front desk clerk Denton had no record of it, showed him proof of my reservation and all he could say was maybe we can check you in early and charge me a early check in fee even though I had a reservation. Of course it didn't work. He told me there were rooms but couldn't give me one cause I was walking in off the streets. I had a reservation! He was so clueless!!!!!!! Their customer service sucks and my biggest ... read more
Business response:
Stephanie, thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you once again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Sadly there's nothing good about this place. First off I booked a king & was given a queen. Went back to desk and was rudely told I'd have to wait until later to see what could be done. I had a function to attend so I didn't have time to argue. Upon returning I found I was locked out of my room. I waited 20 minutes at the desk for service. When the woman finally returned she said I was given the wrong room. However, she assigned my room to a guest that checked in after me. I was pretty much told tough sh*t! My 60 year old wi... read more
Business response:
Dear HowieG, thank you for staying with us and taking the time to share your review. This is not the level of service we generally provide, and it certainly does not meet our standards. We have discussed your comments with the concerned team members to ensure we are more diligent with our guests' requests. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite on request. We have asked our front desk team to communicate this more ... read more
Save your money, it is a pit! First off when I checked the room there were hairs on the toilet. Someone went back in to clean the toilet properly. There were bad odors in various places so it did not feel clean. Then the frig took forever to get cold and was filled with condensation which the repair man kept apologizing for and cleaned it up. The a/c would not stay on unless I set it at 60 degrees and even then it kept shutting off. The bed had a huge crater in it so I woke up crippled. The tv only had a few channels, boring... read more
Business response:
Robin, thank you for your review. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the problems you encountered. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate you sharing details so we can take steps to prevent these issues in the future. We hope you will... read more
Nothing in room. No extras. No vending/ice machine.
Business response:
We apologize for your lackluster experience here. We do acknowledge we have room for improvements and we will discuss with the entire team on how to make our guest experience worthwhile. We hope we have another chance so we can impress you on your next visit. Sincerely, Hotel Management
This was by far the worst place I have ever stayed. The breakfast was a joke. They provide breakfast bars, and single packages of oatmeal. They have advertisements that state snack machines are located on first floor when in reality the only thing they have are drink machines. The shower curtain still had other people’s hair on it. I ended up going to Walmart to buy flip flops because I didn’t want to stand barefoot in their showers. When ever I went to the lobby to ask questions there was never a person there. They have a p... read more
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We also regret the disappointment you had with our grab-and-go breakfast and front desk service. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.