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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sadly there's nothing good about this place. First off I booked a king & was given a queen. Went back to desk and was rudely told I'd have to wait until later to see what could be done. I had a function to attend so I didn't have time to argue. Upon returning I found I was locked out of my room. I waited 20 minutes at the desk for service. When the woman finally returned she said I was given the wrong room. However, she assigned my room to a guest that checked in after me. I was pretty much told tough sh*t! My 60 year old wi... read more
Business response:
Dear HowieG, thank you for staying with us and taking the time to share your review. This is not the level of service we generally provide, and it certainly does not meet our standards. We have discussed your comments with the concerned team members to ensure we are more diligent with our guests' requests. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite on request. We have asked our front desk team to communicate this more ... read more
Save your money, it is a pit! First off when I checked the room there were hairs on the toilet. Someone went back in to clean the toilet properly. There were bad odors in various places so it did not feel clean. Then the frig took forever to get cold and was filled with condensation which the repair man kept apologizing for and cleaned it up. The a/c would not stay on unless I set it at 60 degrees and even then it kept shutting off. The bed had a huge crater in it so I woke up crippled. The tv only had a few channels, boring... read more
Business response:
Robin, thank you for your review. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the problems you encountered. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate you sharing details so we can take steps to prevent these issues in the future. We hope you will... read more
Nothing in room. No extras. No vending/ice machine.
Business response:
We apologize for your lackluster experience here. We do acknowledge we have room for improvements and we will discuss with the entire team on how to make our guest experience worthwhile. We hope we have another chance so we can impress you on your next visit. Sincerely, Hotel Management
This was by far the worst place I have ever stayed. The breakfast was a joke. They provide breakfast bars, and single packages of oatmeal. They have advertisements that state snack machines are located on first floor when in reality the only thing they have are drink machines. The shower curtain still had other people’s hair on it. I ended up going to Walmart to buy flip flops because I didn’t want to stand barefoot in their showers. When ever I went to the lobby to ask questions there was never a person there. They have a p... read more
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We also regret the disappointment you had with our grab-and-go breakfast and front desk service. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I checked in after hours after work. When i called the front desk to get in i called twice waited 20 mins just to get in the door. Got in my room finally immediately noticed dirty towels. Blood stain on the pillow. No ice machines, dirty fridge dirty floors. Was sceptical about using the blankets. So went back out to my car and got blankets i had.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope that you will choose us again so that we can provide you with a more satisfactory stay.... read more
My room was dirty. There was hair in my bed. I had thin blankets bed it wasn't comfortable.
Business response:
We are very sorry that your room was anything other than spotless. We have inspection procedures in place to ensure all of our rooms are perfectly clean and comfortable. We obviously overlooked steps this time. Your feedback has been shared with the housekeeping team so appropriate measures can be taken to keep this from happening again. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to this area so we can better deliver the experience you should always expect fro... read more
To start with they wouldn't take a cash payment even with credit card to cover incidentals. This was a very low budget place and not worth the money. Breakfast was coffee, granola bars and instant oatmeal. Don't stay here! For another $10-$20 you could get much better.
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely... read more
I did not have a pleasant stay because at 2am, for seemingly no reason, the fire alarm went off for only about 30 seconds. Nobody was in the halls and nobody apologized for this event. It woke up my boyfriend and I and we had a long and busy day and had a lot of busy plans for the next day. Very disappointed.
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We are also sorry for the service you received from our associates. This is not acceptable, and we are reviewing this with our front desk team to be more diligent when such situations occur. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,965 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.