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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in after hours after work. When i called the front desk to get in i called twice waited 20 mins just to get in the door. Got in my room finally immediately noticed dirty towels. Blood stain on the pillow. No ice machines, dirty fridge dirty floors. Was sceptical about using the blankets. So went back out to my car and got blankets i had.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope that you will choose us again so that we can provide you with a more satisfactory stay.... read more
My room was dirty. There was hair in my bed. I had thin blankets bed it wasn't comfortable.
Business response:
We are very sorry that your room was anything other than spotless. We have inspection procedures in place to ensure all of our rooms are perfectly clean and comfortable. We obviously overlooked steps this time. Your feedback has been shared with the housekeeping team so appropriate measures can be taken to keep this from happening again. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to this area so we can better deliver the experience you should always expect fro... read more
To start with they wouldn't take a cash payment even with credit card to cover incidentals. This was a very low budget place and not worth the money. Breakfast was coffee, granola bars and instant oatmeal. Don't stay here! For another $10-$20 you could get much better.
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely... read more
I did not have a pleasant stay because at 2am, for seemingly no reason, the fire alarm went off for only about 30 seconds. Nobody was in the halls and nobody apologized for this event. It woke up my boyfriend and I and we had a long and busy day and had a lot of busy plans for the next day. Very disappointed.
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We are also sorry for the service you received from our associates. This is not acceptable, and we are reviewing this with our front desk team to be more diligent when such situations occur. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, H... read more
The property is great but the reservation through Expedia was not done and they were full
Housekeeping never came in. Had to ask for silverware and hair dryer which never got delivered. Barking dogs for hours one night.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had at our hotel and regret you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We also apologize for the lack of kitchen amenities you encountered. We have shared your feedback with the appropriate team so that we can restock the items. W... read more
The reservation was made in my name, with my email, under my Expedia account, with my credit card. However, since my wife had to get the keys re-keyed since they were not working, they entered the keys under her name. So later on when I called to ask for assistance with the wifi and also to tell them my key was not working (my wife had taken a trip into town) they told me they could not give me any information because they were re-keyed under my wife's name. So I was locked out and without wifi until my wife returned. ABSOLU... read more
Business response:
Thank you for being our guest. We are sorry for the issue you faced due to our keycard and that we were unable to resolve it to your satisfaction. We are reviewing this situation with our team to ensure our future guests’ does not experience the same. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.