Extended Stay America - Colorado Springs - West

Anonymous 

on Expedia

10 years ago

super nasty hotel room. 

disappointed 

on Expedia

10 years ago

Awful experience!!! Dirty hotel inside and out! The staff could care less - pitiful!!! 

Queasy 

on Expedia

10 years ago

Won't stay here again. 1- The carpet was being replaced and was not tacked down in the lobby, nor anybof the hallways. It stuck up appx. 4" above all door ways, so you had to remember to step over it every time you went through a doorway of any kind. At the end of our hallway was a plastic soda bottle on the floor, maybe from the capet laying crew? Itbwas still there when we left the next day. 2 - There was an open bottle of water on the counter in our room when we arrived. The desk clerk forgot to have me sign something, so... read more

Ray 

on Expedia

10 years ago

"Bad experience" when we checked in late although we request nonsmoking room but wasn't available.they told us hotel.com didn't request nonsmoking room for us.we walked into 3rd floor strong smoke odor from cigarettes in hallway and the room .lady at front desk was helpful she spry the room and left the windows open while we went out to eat.complimentary breakfast is granola bar and coffee.no coffeemaker in hotel room only by request. 

Anonymous 

on Expedia

10 years ago

Not very good 1. Bed is very small not my expectation. 2. There are some leaf on the bath towel. 3. No coffee maker. 

Vaughn and Taan 

on Expedia

10 years ago

NOT ACCEPTABLE, not even n a third world country When we entered our room, #229, it was very apparent the the carpet had not been vacuumed, nor had the room been dusted. There were balls of lint, dirt and what appeared to be dog food on the floor. When we pulled back the bed sheets, we observed that the bedding was dirty and obviously had not been changed. Hector, the on duty manager, brought up a vacuum cleaner and some clean bedding and basically told us to clean the room and change the bedding ourselves. He told us to pla... read more

Kevin 

on Expedia

11 years ago

Not as advertised My first impression was that the hotel looked worn and smelled stale. Then, it was disappointing to find the continental breakfast was nothing more than a basket of apples, granola bars, and oatmeal packets. Finally the room's kitchen refrigerator was unplugged and the cupboards were bare of any dishes or utensils. I still got a decent night's sleep for a cheap price.