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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get High without trying We originally booked for two nights but after the smell of pot in the hallway and seeping into our room we checked out. The front desk was apologetic and said they could figure out who it was. Also lots of people hanging out out side the front door was kind of creepy. Bed was comfortable and wifi was good. Maybe just an isolated incident but I would go someplace else next time myself.
A so so stay The greeting staff was very nice and friendly, the room smell was old and musty , the towels looked unwashed. The staff leaving didn't acknowledged me when I left after telling them good morning just looked at me.
Scam The room was ok however they charged 150 to my credit card for allegedly smoking. I don't even smoke!! It was a ay to make up money for me getting a cheap price through hotels.com....watch your statement because they refuse to refund the money!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the issue with the smoking charge. This incident will be looked into to see why there was a charge. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
There were roaches in the room I stayed in and I verified that if I put a cash deposit down due to needed the cash back asap when I checked out they said yes I would get it back but I did not they didn't have a register at that hour and I still have not received the money for the deposit I paid for the room
If you need Internet, stay away! Stayed for 6 days. Pros: Close to highway and stores. Cons: Free Internet is a joke, almost unusable, I got .6-.8 mbps and a ping of 800-925ms. They outsourced their ISP to another company so you can't even complain to them. (I tried dialing their support # and got put on hold for 10min!). Also, no real breakfast, just granola bars and coffee.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the internet and the breakfast is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, the company is always reviewing the amenities provided to ensure our guests get the best value. We will take your observations to our next review. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to ... read more
Just a gross hotel. The other guests looked shady. We could smell marijuana in the stair case. Also, at 5;30 am when we left the hotel someone was smoking it by the door. The beds were small. Towels cheap and thin. The kitchen was out dated and cheap looking.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the the smell and the sheets and the overall appearance of the room is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is activelly inspecting and adding a 2nd layer of inspection to our daily routine. We are also in the process of renovating the hotel starting in September. Thank you very much for bringing this to our attention. It would be our pl... read more
Not the greatest feeling being in that room very disappointed for the money you pay.
Business response:
I appreciate you bringing your experience to our attention. It's disappointing to read that you did not like you accommodation and for the price you paid. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.