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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very sad stay. Very bad conditions, bed not comfy, heater was out of order, no one know until I found out 2 days later, I was very cold, the bed so uncomfortable, the blankets was so thin, I needed to have 3 blankets in ordered to keep me warmer at night, I can not sleep because the fan was very loud. Location not good because there isn’t anything near, you need to have a car in order to buy or do something.
Business response:
Linda, thank you for taking the time to share your feedback online. We apologize as your stay was impacted due to the maintenance issue. Also, we are sorry for the discomfort you had with the bedding and that you did not find our location appealing. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Managemen
The staff was nice but the room had a funky smell and was dirty. The TV channels weren't that great either.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping and maintenance team to be more diligent in their efforts so that our future guests never encounter a similar issue. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst Hotel I've ever stayed at. Arrived - wet towels on the lobby floor to absorb snow dirt coming in - looked terrible. First Room - Not clean, actually a disaster. I went back to the lobby and the front desk lady made a scene about it not being clean.... like don't freak out. Just give me another room. Second Room - hair in the tub and found some hair in my bed. At this point I was over it. I gave up. Bed and Pillows, most uncomfortable things I've ever slept on. Vending Machines - Practically empty. Services, they don't ... read more
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible Experience My experience was horrible! The shower wall had a clump of hair on it & the shower was freezing. The morning after I checked in, I pulled the covers back to make sure I had not left anything in the bed and saw food in the bed on the opposite side of where I had sleep. I wish I had taken pictures.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
One towel CNN but not Fox News. I don’t listen to CNN so had no real news
Business response:
We appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, Hotel Management
When I first arrived, the shower was dirty. My wife washed out the shower. The bathroom door opens to the cooking area. Rooms were poorly laid out, in design. I will not stay in another one without seeing the rooms first.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Switched to three different rooms before I was able to find one, morning staff was extremely rude after the night staff advised I could checkout at 12:00pm the following day, they proceeded to open my door and come into the room even after telling them I was coming to the door, it was a terrible experience.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Our experience was poor at best. We were charged for not showing up because we showed late which they later fixed. We were locked out for a lack of payment issue because we paid cash and somehow that was confusing. Beds are hard and mediocre. Just not a pleasant experience.
Business response:
Deborah, it was disappointing to see you experienced so many difficulties during your stay. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,966 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.