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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One towel CNN but not Fox News. I don’t listen to CNN so had no real news
Business response:
We appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, Hotel Management
When I first arrived, the shower was dirty. My wife washed out the shower. The bathroom door opens to the cooking area. Rooms were poorly laid out, in design. I will not stay in another one without seeing the rooms first.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Switched to three different rooms before I was able to find one, morning staff was extremely rude after the night staff advised I could checkout at 12:00pm the following day, they proceeded to open my door and come into the room even after telling them I was coming to the door, it was a terrible experience.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Our experience was poor at best. We were charged for not showing up because we showed late which they later fixed. We were locked out for a lack of payment issue because we paid cash and somehow that was confusing. Beds are hard and mediocre. Just not a pleasant experience.
Business response:
Deborah, it was disappointing to see you experienced so many difficulties during your stay. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Worse place I have ever stayed. Room had a very unpleasant odor and the continual dog barking in next room kept me up all night also the floor was supposed to be non smoking and you could smell smoke as soon as I got off elevator. I asked lady at desk uf there was a place where I could get food and she didnt know any
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
It's my money! They charged us twice for one night. Trying to get a refund if the second billing.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not what it says it is! It was a decent hotel overall just little issues that bugged me. First of all I was not told about a dog fee so I had to put out extra money just so I could stay. Also no one informed me about a $100 deposit if I paid with cash. THERE MORE MONEY IM SPENDING THAT I DIDNT NEED TOO. Not a horrible thing but when I go on vacation I definitely budget my trip and that was an incovience. The room was slightly dirty something about how they don’t get housekeeping on a daily. Nasty. I was showering with anothe... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible customer service and room Well first off, the ironing board in the room was destroyed as though someone set it up and jumped on top of it. The room had less then a 1/4 a roll of toilet paper and when I went to the front desk to ask them if they had any they said, "No we don't have any and we don't know when we are going to get some." I was like, are you kidding me, she was like, "We may need to make a trip to get some but I don't know when". It was ludicris to hear her say that and not even try to make accommodation... read more
Business response:
We sincerely apologize for not living up to your expectations, or ours. Key goals at our hotel is to provide comfortable accommodation and to respond to a guest's needs in a timely fashion, so we are sorry for falling short of this. We are redoubling our training efforts to make sure this does not happen again. Please consider giving us the opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.