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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not return The website and brochure in the room showed full furnished kitchen and coffee maker, none of that was in my room. I will not be back.
Business response:
We apologize for your disappointment with the in-suite amenities. Our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
OK for an overnighter The first room I was sent to had a broken heater, and it was freezing. A young woman sent me to another room with a lovely view. The room warmed up quickly. But the entire place is far too dark and gloomy. No blow dryer in the bathroom, no lotion, no mouthwash. No small pad and pen in the room. The wifi stopped working at 9:30 pm and was out for several hours. I expect these small comforts when I pay $75 for one night. The place felt unwelcoming.
Business response:
Joan, I am sorry we were unable to provide you with the service you were expecting and regret the inconvenienced it caused. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to my attention. I would like to inform you that toiletries and other amenities are available upon request at the front desk and always complimentary. We hope you will give us another chance to prove ourselves on a future visit. Sincerel... read more
If you have a few extra bucks; stay somewhere else First, let me say the staff was great and in no way shape or form responsible for the premises. The mattresses were "ok" however the pillows had a plastic quality to them and very hard to sleep seeing as they made that plastic noise every time I turned. The blankets on the bed were so short and thin; I had to ask for extras. Climbing up the stairs the cigarette smell was exponentially disgusting; I wouldn't recommend opening the doors on the sides-go through the lobby. And n... read more
Business response:
Thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously in an effort to improve our facilities. On a positive note, we are glad you liked our location and staff. We hope these aspects will bring you back to our hotel. Sincerely, General Manager
disappointed I ended up not staying after checking in and going to the room discovered the bathroom had not been cleaned, my request to check out w/o penalty was granted.
Bad check in had to move because of dog in next room
Then only good thing about my stay was the heat Lights didn't work, woke up with an eye infection, room was outdated and very uncomfortable.
NOT HAPPY ALONG WITH CUSTOMER SERVICE This hotel was dirty ie... Used condom wrappers under bed. Gross when our 12 yrs old son finds it. The girls at front desk were very helpful BUT THE RUDE HOTEL MANAGER WAS RUDE WITH KIDS. TALKED DOWN TO THEM ALSO REALLY UNHAPPY PERSON
Bed bugs Stay away from here bed bugs and just very nasty room i got bit 12 times one night very very poorly taken care of
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.