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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse place I have ever stayed. Room had a very unpleasant odor and the continual dog barking in next room kept me up all night also the floor was supposed to be non smoking and you could smell smoke as soon as I got off elevator. I asked lady at desk uf there was a place where I could get food and she didnt know any
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
It's my money! They charged us twice for one night. Trying to get a refund if the second billing.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not what it says it is! It was a decent hotel overall just little issues that bugged me. First of all I was not told about a dog fee so I had to put out extra money just so I could stay. Also no one informed me about a $100 deposit if I paid with cash. THERE MORE MONEY IM SPENDING THAT I DIDNT NEED TOO. Not a horrible thing but when I go on vacation I definitely budget my trip and that was an incovience. The room was slightly dirty something about how they don’t get housekeeping on a daily. Nasty. I was showering with anothe... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible customer service and room Well first off, the ironing board in the room was destroyed as though someone set it up and jumped on top of it. The room had less then a 1/4 a roll of toilet paper and when I went to the front desk to ask them if they had any they said, "No we don't have any and we don't know when we are going to get some." I was like, are you kidding me, she was like, "We may need to make a trip to get some but I don't know when". It was ludicris to hear her say that and not even try to make accommodation... read more
Business response:
We sincerely apologize for not living up to your expectations, or ours. Key goals at our hotel is to provide comfortable accommodation and to respond to a guest's needs in a timely fashion, so we are sorry for falling short of this. We are redoubling our training efforts to make sure this does not happen again. Please consider giving us the opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with a better experience. Sincerely, General Manager
Will not return The website and brochure in the room showed full furnished kitchen and coffee maker, none of that was in my room. I will not be back.
Business response:
We apologize for your disappointment with the in-suite amenities. Our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
OK for an overnighter The first room I was sent to had a broken heater, and it was freezing. A young woman sent me to another room with a lovely view. The room warmed up quickly. But the entire place is far too dark and gloomy. No blow dryer in the bathroom, no lotion, no mouthwash. No small pad and pen in the room. The wifi stopped working at 9:30 pm and was out for several hours. I expect these small comforts when I pay $75 for one night. The place felt unwelcoming.
Business response:
Joan, I am sorry we were unable to provide you with the service you were expecting and regret the inconvenienced it caused. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to my attention. I would like to inform you that toiletries and other amenities are available upon request at the front desk and always complimentary. We hope you will give us another chance to prove ourselves on a future visit. Sincerel... read more
If you have a few extra bucks; stay somewhere else First, let me say the staff was great and in no way shape or form responsible for the premises. The mattresses were "ok" however the pillows had a plastic quality to them and very hard to sleep seeing as they made that plastic noise every time I turned. The blankets on the bed were so short and thin; I had to ask for extras. Climbing up the stairs the cigarette smell was exponentially disgusting; I wouldn't recommend opening the doors on the sides-go through the lobby. And n... read more
Business response:
Thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously in an effort to improve our facilities. On a positive note, we are glad you liked our location and staff. We hope these aspects will bring you back to our hotel. Sincerely, General Manager
disappointed I ended up not staying after checking in and going to the room discovered the bathroom had not been cleaned, my request to check out w/o penalty was granted.
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,966 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.