This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the moment we arrived dirty, bathroom wasnt working sheets were dirty and the pull out bed should not be allowed to be considered a place to sleep as it was maybe 3 inches and dirty alsp. I would NOT recommend this to anyone ever.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, especially regarding cleanliness and the condition of the pull-out bed. We understand how disappointing it must have been to experience these challenges with your accommodations. Your concerns are important to us, and we will work with our team to ensure improvements are made. We value your input and hope to have the opportunity to provide a more enjoyable experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel ... read more
Upgrade The Property The extended stays are not the same.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. We recognize how important it is to provide a consistent, high-quality experience for our extended-stay guests, and we regret not meeting the standards you’ve enjoyed in the past. Your comments have been carefully noted, and we are actively working to enhance our facilities and services. We look forward to welcoming you back and demonstrating our improvements for a more enjoyable stay.Sincerely,Hotel Management
I booked 2 nights with them April 17 and 18 , I arrived to check in there was 5 to 6 police cars in the parking lot ,I went inside to check in the girl at the front desk was so unprofessional made me wait for ever making excuses that the system is down , and I can see that there is police officers and detectives every where , I didn’t know what’s going on and the front desk lady didn’t tell me anything , finally she gave the keys to my room on the 3rd floor room 314 , there was 6 to 7 police officers in the hallway next door... read more
Business response:
Dear Guest, We appreciate you bringing this to our attention. Please accept our sincere apologies for the disruption you experienced, including the lack of clear communication and the conditions you encountered near your room. What you described does not reflect the standards we aim to uphold. Your feedback has been shared with our team and will help shape future decisions intended to enhance the guest experience. Your experience underscores the importance of continuous improvement, and we remain committed to addressing thes... read more
Hotel sujo! Quartos com muito mal cheiro, banheiro nojento. Toalhas e roupa de camas pareciam que estavam usadas! Horrível experiência!
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the seamless stay that you deserve.Sincerely,Hotel Management
This hotel stay was disappointing due to several issues. The pervasive smell of cigarette smoke was noticeable throughout the property, contrary to what I understood. My room had cleanliness issues, including a used sock found under the bed from a previous guest and some bugs present in the kitchen area. Additionally, there was an unpleasant odor in the hallway, and the refrigerator in my room did not cool adequately. The breakfast offered was minimal, consisting only of coffee that tasted watered down, a few muffins, and so... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay fell short of expectations and that you encountered multiple issues during your visit. We take cleanliness and comfort seriously, and we’ve shared your comments with our housekeeping team for immediate follow-up and corrective action. Regarding the breakfast selection, we will share your valuable feedback with our leadership to enhance our breakfast offerings and better align with our guests’ preferences. We sincerely a... read more
They did not gave me room even after the reservation. it's 10 pm local time, I am tired, exhausted, I am still sitting outside and coordinating with Expedia agent for this reservation. Worst experience.
Business response:
Dear Parvesh,Thank you for sharing your experience. We apologize for the inconvenience during your arrival, especially after a long and tiring day. Situations like this are understandably frustrating, and your feedback is truly appreciated. It will be used to help improve coordination and ensure a more seamless experience moving forward. We hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
.
Bed bugs & the AC don’t work
Business response:
Dear Guest, We sincerely apologize that your experience did not reflect the comfort and quality we aim to provide. Concerns about room conditions, including air conditioning and pest prevention, are taken very seriously. Your comments have been shared with the appropriate teams for prompt attention. Guest input is vital to our ongoing efforts to improve, and we truly appreciate you bringing this to our attention. We hope to welcome you back for a more positive and comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,398 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.