Extended Stay America - Columbia - Columbia Corporate Park

Business response:

Dear Bruce, Thank you for taking the time to share your comments. We are genuinely sorry that your experience did not meet our expectations. Providing a pleasant and comfortable environment is central to our service, and we regret that this was not reflected during your stay. Your feedback will be shared with our team as we work toward meaningful improvement. We appreciate you bringing this to our attention and hope to have another opportunity to deliver the level of care our guests deserve. Sincerely, Hotel Management 

Business response:

Dear Bruce, Thank you for reviewing your stay. We are truly sorry your visit left you feeling disappointed. Providing a welcoming and comfortable environment is very important to us, and it is disheartening to know we fell short in your case. Please be assured that your comments have been shared with the appropriate team and will be carefully reviewed as we strive to enhance the guest experience. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide a stay that better refle... read more

Business response:

Dear Gabriel, Thank you for sharing your feedback. We truly appreciate your kind words about the value you received and are pleased to know aspects of your stay were positive. At the same time, we regret any part of your experience that fell short of expectations. Our team is dedicated to enhancing the quality of service and accommodations to ensure a more seamless and rewarding visit for all our guests. Your input is invaluable in guiding these efforts. We look forward to welcoming you again and providing an even better and... read more

Business response:

Dear Anna, Thank you for reviewing your experience. We are truly sorry to learn that your visit did not meet your expectations. We aim to create a welcoming and reliable environment for all our guests, and it is disappointing that we fell short of this goal. Your comments are essential, and we will share them with our team as part of our ongoing efforts to improve continuously. We appreciate the time you took to share this feedback and hope to have another opportunity to provide you with a more comfortable and positive stay ... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are sorry that the accommodations did not meet your expectations. Maintaining a clean and welcoming environment is very important to us, and we regret that this was not reflected during your stay. Your feedback has been shared with our team as we work to improve. We hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Shelly, Thank you for bringing this to our attention. We aim to provide clean and comfortable accommodations for every guest, and we apologize that the tub did not meet your expectations. Your feedback is essential and will help us improve our maintenance efforts to ensure a better experience. We appreciate you choosing Extended Stay America and look forward to welcoming you back for a stay that truly reflects our commitment to quality. Sincerely, Hotel Management 

Business response:

Dear Eugenio, Thank you for reviewing your stay. We’re sorry to learn that your experience did not meet expectations. While we’re glad the room was adequate, we regret the concerns you noted and appreciate you bringing them to our attention. A well-lit, comfortable, and welcoming environment is essential to us, and your comments are being shared with our team to help us improve. We hope to have another opportunity to provide you with a more pleasant and hassle-free visit in the future. Sincerely, Hotel Management 

Business response:

Dear Edward, Thank you for being our guest. We apologize for not meeting your expectations regarding the accommodations and pricing. We appreciate you bringing this to our attention. We work hard to ensure our prices are aligned with those of our booking partners, and we will address these issues to prevent them from arising in the future. We also regret the inconvenience caused by the missing toilet paper. Additionally, we have taken note of the maintenance and cleanliness issues you mentioned. Please be assured that we val... read more

Business response:

Dear Brianne, We’re sorry to learn that your stay did not meet expectations and apologize for the inconvenience, particularly with the cold water and the condition of the room. We understand how this affected your comfort and truly regret the disappointment. While occasional challenges may arise, we remain committed to maintaining a clean and welcoming environment and are continually working closely with our team to improve. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope you’ll consi... read more