Extended Stay America - Columbia - Columbia Corporate Park

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are sorry that the accommodations did not meet your expectations. Maintaining a clean and welcoming environment is very important to us, and we regret that this was not reflected during your stay. Your feedback has been shared with our team as we work to improve. We hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Shelly, Thank you for bringing this to our attention. We aim to provide clean and comfortable accommodations for every guest, and we apologize that the tub did not meet your expectations. Your feedback is essential and will help us improve our maintenance efforts to ensure a better experience. We appreciate you choosing Extended Stay America and look forward to welcoming you back for a stay that truly reflects our commitment to quality. Sincerely, Hotel Management 

Business response:

Dear Eugenio, Thank you for reviewing your stay. We’re sorry to learn that your experience did not meet expectations. While we’re glad the room was adequate, we regret the concerns you noted and appreciate you bringing them to our attention. A well-lit, comfortable, and welcoming environment is essential to us, and your comments are being shared with our team to help us improve. We hope to have another opportunity to provide you with a more pleasant and hassle-free visit in the future. Sincerely, Hotel Management 

Business response:

Dear Edward, Thank you for being our guest. We apologize for not meeting your expectations regarding the accommodations and pricing. We appreciate you bringing this to our attention. We work hard to ensure our prices are aligned with those of our booking partners, and we will address these issues to prevent them from arising in the future. We also regret the inconvenience caused by the missing toilet paper. Additionally, we have taken note of the maintenance and cleanliness issues you mentioned. Please be assured that we val... read more

Business response:

Dear Brianne, We’re sorry to learn that your stay did not meet expectations and apologize for the inconvenience, particularly with the cold water and the condition of the room. We understand how this affected your comfort and truly regret the disappointment. While occasional challenges may arise, we remain committed to maintaining a clean and welcoming environment and are continually working closely with our team to improve. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope you’ll consi... read more

Business response:

Dear Andres, We are truly sorry your experience did not meet the standards we strive to uphold. We understand how upsetting this must have been and sincerely apologize for the condition of your room. While we work hard to provide a clean and comfortable environment, we fell short during your visit. Your feedback has been shared with our team, allowing us to take steps to prevent similar issues in the future. We remain committed to improving the guest experience and hope you consider giving us another opportunity to offer the... read more

Business response:

Dear Shelly, Thank you for reviewing your stay with us. We were sorry to learn that the cleanliness of your accommodations did not meet expectations and that your request for housekeeping was not fulfilled. We understand the importance of a clean and comfortable environment, and we are disappointed that this was not your experience. Housekeeping is provided on a bi-weekly schedule, with additional services available upon request for a nominal fee. We regret that this was not clearly explained during your stay. Your feedback ... read more

Business response:

Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the f... read more

Business response:

Dear Guest, Thank you for providing your feedback. We regret that the condition of your room did not meet your expectations, especially regarding cleanliness and comfort. It is important that every guest feels welcomed in a fresh and well-maintained environment, and we apologize for falling short during your visit. Your comments will be shared with the appropriate team members as part of ongoing efforts to enhance our accommodations. We appreciate your honesty and hope you might consider giving us another chance to provide a... read more