Extended Stay America - Columbia - Columbia Parkway

Business response:

Dear Diane, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Managemen 

Business response:

Dear Quinn, Thank you for staying with us. We are pleased you liked our location close to Merriweather Pavillion and fully equipped kitchen. However, we want to apologize for the excessive noise due to other guests in the hotel. We are sorry that we did not meet your expectations regarding the view of your room. While we know this cannot change your recent experience with us, please know that our front desk is available at any hour to help make you as comfortable as possible for future visits. We hope you will come back and ... read more

Business response:

Dear Lisa, Thank you for staying at Extended Stay America. We are thrilled to read about your stay and how much you enjoyed your clean and comfortable room. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. We will discuss your observations regarding the bathroom with our housekeeping team, and we are grateful for the feedback that helps us better serve our guests. Thank you for choosing us; we look forward to your next visit!Sincerely,Hotel Management 

Business response:

Dear REBECCA, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Fredrick, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wh... read more