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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had everything I needed. Good price, clean, safe. Maintenance fixed a problem promptly.
Business response:
Dear Sean, We are delighted to read the review of your stay at Extended Stay America. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hotel Management
Decent stay The room was decent until we woke up and there was ants everywhere. We lifted up the stove top to find food from prior travelers. Cleaning just needs to be more thorough. Overall it was a good stay.
Business response:
Dear Mya, We appreciate your feedback regarding your recent stay. While we are pleased that you found the room decent overall, we sincerely apologize for the inconvenience caused by the pests mentioned and the stovetop's cleanliness issue. Please know that we take cleanliness and maintenance seriously, and we will address these concerns with our housekeeping team to ensure a more thorough cleaning moving forward. Your satisfaction is important to us, and we hope to welcome you back for a more enjoyable experience in the futu... read more
Property is ok but window was not closing . Poor service at reception. No one was present to check-in quite long time. Only oat meals and coffee is in breakfast.
Business response:
Dear Nilesh, Thank you for being our guest. We apologize for the issues you experienced during your stay. The malfunctioning window and the check-in delay do not reflect our standards. We are addressing these concerns with our maintenance and front desk teams to ensure prompt and efficient service in the future. Additionally, we understand the importance of a varied breakfast and will review our offerings to meet our guests' expectations better. We appreciate your comments, as they help us improve our services, and we hope y... read more
Nice Place- Don't use their wifi! It was a nice and inexpensive place. Do NOT use their wifi system, it is badly compromised and you may be hacked. A phone and cable will let you set up your own hot spot. Staff is very friendly and location is good.
Would never book again The grab and go breakfast was poor. Tiny little muffins or oatmeal which didn’t dissolve. Had to ask for a coffee maker at the desk. No safety bars in bath/ shower
Business response:
Dear Edna, Thank you for taking the time to provide feedback. We sincerely apologize for any inconvenience you encountered during your visit. Your comments regarding the breakfast options and amenities have been duly noted, and we'll work diligently to address them. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Disappointed! I thought, it was better stay. The environmental cleaning of the building is okay, but after you get a room, the will not come to clean your room or change sheets until you stay with them for two weeks. But they can give you clean sheets to change yourself and clean towels. Stove are not working and has rusty. Bathtubs are old and dirty, don't drain water good. some lights are not working in the room. Some of the staffs are rude even the manager white lady, she speaks Arabic or German language, very mean and ru... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the housekeeping and maintenance issues during your stay. Your feedback will be shared with the relevant teams to ensure prompt resolution and improvements. While we value your feedback on our environmental cleaning efforts, we regret any dissatisfaction you experienced. Regarding staff behavior, we prioritize professionalism and kindness and will address your concerns internally to ensure a better guest experien... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 3.3 star rating with 2,207 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.