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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
The room was bare bones. Only soap and towels. As an extended stay facility it did have a stove microwave and refrigerator/freezer. It appears that to add utensils, pots, pans, etc.to have a "living space" you would need to pay extra. Otherwise, to fit our purpose of just having a place to stay for the night for a reasonable price it was nice.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to know that you liked our affordable rates and your well-equipped room. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
Very bad stay! My significant other and I booked this hotel for a weekend getaway. Upon arrival the receptionist never greeted us & remained on the phone the entire time. She rushed us through our check-in process & was not very welcoming. Our room was not leveled, it seemed like it was a bowl. The drawers on the dresser would not shut because it was leaning forward so much, you could even see that they tried to place items under it to level it out. The mattress was terrible! My significant other and I both left with horribl... read more
Business response:
Thank you for staying at our hotel. We are sorry for the service issue you experienced and for the mattress issue you had in your room. We value our guests and their recommendations and would like to share that we will definitely share your feedback with the team to replace all mattress with more comfortable ones. Also, we provide thorough training for all associates, and we will redouble our efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Location is convenient to Merriweather Post Pavillion if you’re attending an event there, which is what I was doing. This hotel was fine for one night, but I wouldn’t recommend for an extended stay. Room furniture is outdated and beaten up. AC unit is extremely loud when operating. Our toilet’s handle was loose so we had to manually flush by lifting the lid off the tank and pulling the handle/chain. Staff wasn’t concerned since they hadn’t heard of this problem before and we were only staying for one night. Grab and go break... read more
Business response:
Alexa, we appreciate your business and are so glad you stayed with us. We're sincerely sorry you had several problems with your room. Be assured that we take your feedback seriously and will use it to continually improve our product and service. Thank you for alerting us to the issues. Our goal is to provide a relaxing and comfortable stay for every guest. We hope you will stay with us again so we can ensure you have a better experience. Sincerely, Hotel Management
Business response:
Joseph, We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Grove jam We were thoroughly disappointed in the free breakfast which consisted of bad coffee and tiny stale muffins. The hotel room was nice though!
Business response:
Christina, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and enjoyed your well-kept room. However, we are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to enhance our future guests’ experiences. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Ok hotel. Tried to charge me an extra $20 at check out.
Business response:
Thank you for evaluating your stay with us. We’re happy to know overall you had a pleasant time with us, but we’re sorry for the inconvenience you had at the front desk. We appreciate your feedback as it will help us to improve our service moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 4.2 star rating with 1,214 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.