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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
John, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Extremely clean and spacious Extremely clean, very comfortable bed. Spacious. Good for quick overnight on the way to Florida.
Business response:
Erin, thank you for the wonderful review about your stay at Extended Stay America. We are delighted to know you loved the comfort of your spotless room and were impressed with all the aspects of your stay. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
Chris, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
The room was clean but we know that smokers rent non-smoking rooms and smoke in the bathroom with the fan on. The elevator stank of cigarettes, obviously from the clothing worn by illicit smokers. The "breakfast" was coffee and instant grits, with no seating. The "grab and go" breakfast is not even worth providing. No yogurt, no fruit. There was no coffee in the room, so we had to shower and get dressed in order to be presentable for the coffee thermos in the lobby. But what bothered us the most was that the TV did not have ... read more
Business response:
Thank you for your review. Although you liked certain offerings of our hotel, we offer our sincere apologies for the difficulties you encountered during your stay. Your feedback is important to us, and so it has been discussed with the concerned teams in an effort to improve our services and facilities going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
We chose this hotel based on its location.... very close to the event we attended... However the hotel has outdated furniture and the paint was peeling... also guest were allowed to smoke right at the entrance way. Lighting in room very dark and outdated. Hotel had an old smell to it also. Stains noted on couch... refrigerator leaked. On a positive note... the bed was exceptionally comfortable and the room was clean! On a good note the bed was comfortable... On a good no
Business response:
Thank you for choosing us while here for an event. We are glad you had an overall pleasant time with us and that our location was convenient for your needs. That being said, we are sorry for the issues you had with our facilities. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope the positive aspects of your visit will encourage you to select us again in the future. Sincerely, Hotel Management
Business response:
Justin, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
No hot water The rooms were clean but we found food and drinks left in the fridge, also when we got there we were told that they weren’t sure what rooms had hot water. We all took lukewarm baths.
Business response:
Thank you for choosing our hotel and for sharing your experience. We were sorry to read that there were maintenance issues in your room, and we will address this with our staff. Our goal is to ensure every guest has a comfortable stay, so we thank you for bringing this to our attention. We look forward to having you back with us again in the future. Sincerely, Hotel Management
Great place We were able to Check in earlier as we have a baby. The room is clean, big, spacious. You can cook too. The hotel staff are good and accommodating.
Business response:
Scott, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Spacious clean room Nice clean room. No sheets for pull out called front desk and was told should be there. 2 wash clothes for four people called was told bring used would give new. We did get a bag of sheets and towels. No remote for room, cleaning should have discovered if they clean the remotes. Son went down 3 times to get remote, first two did not work. Third remote they didn’t want to give him because it did not have a back, that remote works. Sink handle broke comes off when washing hands, again house keeping should h... read more
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectations and for the housekeeping and maintenance issues you had in your room. We are working with the teams involved to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,257 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.