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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Justin, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
No hot water The rooms were clean but we found food and drinks left in the fridge, also when we got there we were told that they weren’t sure what rooms had hot water. We all took lukewarm baths.
Business response:
Thank you for choosing our hotel and for sharing your experience. We were sorry to read that there were maintenance issues in your room, and we will address this with our staff. Our goal is to ensure every guest has a comfortable stay, so we thank you for bringing this to our attention. We look forward to having you back with us again in the future. Sincerely, Hotel Management
Great place We were able to Check in earlier as we have a baby. The room is clean, big, spacious. You can cook too. The hotel staff are good and accommodating.
Business response:
Scott, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Spacious clean room Nice clean room. No sheets for pull out called front desk and was told should be there. 2 wash clothes for four people called was told bring used would give new. We did get a bag of sheets and towels. No remote for room, cleaning should have discovered if they clean the remotes. Son went down 3 times to get remote, first two did not work. Third remote they didn’t want to give him because it did not have a back, that remote works. Sink handle broke comes off when washing hands, again house keeping should h... read more
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectations and for the housekeeping and maintenance issues you had in your room. We are working with the teams involved to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
They put me in a room with a busted sewer pipe The smell was horrible. The first room we were in smelled like smoke
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Got the room so we could go to our Granddaughters 4th birthday. Room was clean.
Business response:
Troy, thank you for choosing Extended Stay America for your granddaughter’s birthday. We are delighted to read you had a great time with us and that you liked your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
We had a 2 BR suite which was wonderful. I have no complaints.
Business response:
Thank you for the 5-star review. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,222 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.