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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, friendly staff, room was excellent First time staying in this hotel. Wonderful experience. Will stay again.
Business response:
On behalf of our team at Extended Stay America, thanks for the excellent review! We are delighted to read you loved your comfortable room and our helpful associates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Business response:
Thank you for taking the time to share your perfect rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
The hotel was awesome. The breakfast was horrible.
Business response:
It was our pleasure hosting you at Extended Stay America and for letting us know you enjoyed your time with us. However, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Good location, poor room cleanliness and service The room itself was fine but the kitchen area smelled very badly of old greasy cooking. Despite being there for two nights no one came to service the room, make the beds, exchange the towels, etc. The check-in person was very knowledgeable and helpful. The owner who we met while outside the second day for the solar eclipse was very nice. The maid staff needs to be refocused on doing their jobs properly and to do it on a daily basis...every day.
Business response:
Peter, thank you for choosing our hotel. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. While, our towels are also exchanged at the front desk and are complimentary. We will be sure our front desk communicates this more clearly going forward. On a positive note, we are happy you liked our location. We would like to regain your... read more
Beautifully renovated Was able to get a reservation the same day. Room was beautifully renovated and everything was wonderful.
Business response:
Dana, thank you for choosing Extended Stay America. We're glad that we could accommodate you on short notice and that you loved your renovated guest room. We hope we will be your hotel of choice every time you visit our area. Sincerely, General Manager
A view to the 2017 Solar Eclipse First, I was there with 4 other adults in my party. We were disappointed that the web site advertised free breakfast but there was only instant grits and coffee available for the two days we were there. Others guests mentioned they had been there the previous morning with the same result. Staff justification was they were waiting for a truck to arrive within the next couple of days. Not very customer focused especially when you have a full hotel because of the big solar eclipse event. Second,... read more
Business response:
Ken, thank you for choosing to stay at our hotel on your trip to our area. Although we're happy to know you found our team friendly and accommodating, we're sorry we provided you with inferior service which caused you inconvenience. We have shared your concerns with the respective team, and we are taking appropriate measures. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Shabby but good room size for the money We stayed here during the eclipse and it is well located (close to the highway) and the room layout is perfect for 3 or more people. That said, it's a bit shabby in the inside. Also, the breakfast was very lame - not at all what you'd get at a Hampton or somewhere else that offers a free breakfast. They do bill it as a "grab and go" breakfast but if someone has already grabbed the muffins, then you might be out of luck.
Business response:
Cindy, thank you for staying with us. We are pleased that you liked our great location, but, we are sorry for not meeting all of your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will choose us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Unimpressed 3 days no towels , no cleanings, no bed making. Breakfast was a granola bar. ,
Business response:
Tom, we sincerely apologize if our cleaning services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service on your request at a nominal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.Your feedback is very important to us and has been shared with our team to ensure we clearly communicate our services to all guests. We hope you will consider a return visi... read more
Clean and friendly staff Clean with pleasant staff. The room was big and clean. The bathroom needed to be updated as there was a lot of wear and tear. The hotel served its purpose and was a fair price.
Business response:
Michelle, thank you for reviewing your stay at Extended Stay America. We're glad you found our team accommodating and your room spacious. We enjoyed being of your service and look forward to seeing you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,257 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.