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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was spacious, clean and in a great area. There was not hot water though.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you loved the comfort of your spacious room and that you had a pleasant time here. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Room presentation Room fair, the furniture beat up, the dead bolt did not work, the dishwasher was not secure to counter. Anything for the kitchen had to be requested, there was nothing in the room not even a coffee pot.
Business response:
Thank you for choosing to stay at our hotel. We are truly sorry the condition of your rooms were not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Managem... read more
Good location This was as expected - nothing fancy but functional. It's older, well-used but generally clean.
Business response:
Peggy, thank you for being our guest and for your review. We are pleased to read you had an overall pleasant stay and liked our convenient location and courteous associates. Your feedback is of utmost value to us as it will help us to improve. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Nice hotel at great rate. Nice hotel at a great rate. Clean and comfortable. Staff was very friendly. Cracker Barrel right next door. Hotel is right off the highway.
Business response:
Robert, thank you for being our guest at Extended Stay America and for your kind review. We are glad to read you were impressed not only with our courteous associates and your well-appointed room but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Columbia, SC Amazing stay big room well appointed!
Business response:
Wesley, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to know you thoroughly enjoyed your time with us and that your well-appointed room made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Weekend stay Stay were ok. Had to wait at front desk for a few minutes to check in. Overall it were an ok stay
Business response:
Richard, it was our pleasure having you as our guest at Extended Stay America. We feel great to know you liked our facilities and enjoyed your stay for a nice relaxing weekend. We are pleased you chose our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Cleaning for services is not everyday, you have to request. We requested but did not clean our room the whole time we were there. 3 nights
Business response:
Thank you for providing your feedback to us, and we’re glad you had a pleasant stay at our hotel. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying wit... read more
Overall service, cleanliness, cost was good. Stay away from rooms facing main road, a bit noisy.
Business response:
Lisa, thank you for being our guest at Extended Stay America and for providing your candid feedback. We are glad to know you loved our hospitality during your stay and that you enjoyed the great value we offer. We are sorry your rest was disturbed due to noise from the highway. If we would have known the issue, our Front Desk would have happily changed your room. Thanks again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Meh Room smelled like cooked seafood. Fixtures were broken, light in bathroom was missing a part of the cover (broken). TV showed no channels. Blankets were scratchy, pillows were pathetic. Not worth what I paid.
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.