Extended Stay America - Columbia - Northwest/Harbison

Business response:

Robert, thank you for being our guest at Extended Stay America and for your kind review. We are glad to read you were impressed not only with our courteous associates and your well-appointed room but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Wesley, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to know you thoroughly enjoyed your time with us and that your well-appointed room made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Richard, it was our pleasure having you as our guest at Extended Stay America. We feel great to know you liked our facilities and enjoyed your stay for a nice relaxing weekend. We are pleased you chose our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for providing your feedback to us, and we’re glad you had a pleasant stay at our hotel. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying wit... read more

Business response:

Lisa, thank you for being our guest at Extended Stay America and for providing your candid feedback. We are glad to know you loved our hospitality during your stay and that you enjoyed the great value we offer. We are sorry your rest was disturbed due to noise from the highway. If we would have known the issue, our Front Desk would have happily changed your room. Thanks again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Cheryl, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dawn, thank you for being our guest and for your review. Although you were impressed with our convenient location and your room, we are sorry for the issue you experienced at the time of check-in. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. We hope to have the opportunity to serve... read more

Business response:

Thank you for being our guest. We are happy to know your overall experience was a pleasant one and that you liked your spacious room. With that said, we’re sorry for the inconvenience you had here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager