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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
location I have a problem walking for any distance and so stated that to the clerk. I was given a room at the greatest distance to the lobby. I requested a room closer because of my condition. I was given a new room much closer. After I checked out and got home, I looked up my bill that I given for my stay. It was for another person that stayed in room 320. That alerted me to check out my charges and was unhappy to find out that I have been charged another $10.00 on top of my charges and the charge for my pet ($125.00) which... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. Please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Excellent location This is a nice place to stay. The location is safe and has easy access to the shopping centers, restaurants and major highways. My room was clean and the front desk staff was always ready to take care of me. Please consider this hotel if you are staying in the Columbia, SC area.
Business response:
Robert, thank you for staying at Extended Stay America. We are thrilled to know you loved everything we offer, especially our location and the excellent service provided by our front desk staff. We hope to welcome you back soon. Sincerely, Hotel Management
Excellent Stay was great. No complaints.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Had better stays elswhere Didn’t expect a superior hotel. But room was dirty and smelled like marijuana. Almost like they hadn’t been in it awhile. Also no kitchen items in it. When I asked the next day that it was missing all items they told me that has to be requested in advance. First extended stay I’ve been in that doesn’t have it in there. A coffee pot would have been nice considering their hot/cold breakfast was oatmeal packets and some pieces of fruit.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
extend my stay. it was very good..the employee's were very nice and helpful I would stay again
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Alicia, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I am definitely willing to stay there again. The stay was great. The room was clean,front desk clerks were helpful.
Business response:
Thank you for sharing your amazing experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed our courteous associates company and were impressed with the comfort of your well-appointed room. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
I'd stay again! Very convenient and clean place. Friendly and helpful staff.
Business response:
Sharon, thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and courteous service. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Okay Overall a comfortable hotel. They did not have a plug for the bath, however, and we ran out of hot water....the windows are not a soundproof as they could be located right on top of a busy road.
Business response:
Aleta, thank you for being our guest. We are happy to know you overall experience was pleasant and that you gad a good time here. With that said we’re sorry for not living up to your expectations and regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.