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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, poor room cleanliness and service The room itself was fine but the kitchen area smelled very badly of old greasy cooking. Despite being there for two nights no one came to service the room, make the beds, exchange the towels, etc. The check-in person was very knowledgeable and helpful. The owner who we met while outside the second day for the solar eclipse was very nice. The maid staff needs to be refocused on doing their jobs properly and to do it on a daily basis...every day.
Business response:
Peter, thank you for choosing our hotel. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. While, our towels are also exchanged at the front desk and are complimentary. We will be sure our front desk communicates this more clearly going forward. On a positive note, we are happy you liked our location. We would like to regain your... read more
Beautifully renovated Was able to get a reservation the same day. Room was beautifully renovated and everything was wonderful.
Business response:
Dana, thank you for choosing Extended Stay America. We're glad that we could accommodate you on short notice and that you loved your renovated guest room. We hope we will be your hotel of choice every time you visit our area. Sincerely, General Manager
A view to the 2017 Solar Eclipse First, I was there with 4 other adults in my party. We were disappointed that the web site advertised free breakfast but there was only instant grits and coffee available for the two days we were there. Others guests mentioned they had been there the previous morning with the same result. Staff justification was they were waiting for a truck to arrive within the next couple of days. Not very customer focused especially when you have a full hotel because of the big solar eclipse event. Second,... read more
Business response:
Ken, thank you for choosing to stay at our hotel on your trip to our area. Although we're happy to know you found our team friendly and accommodating, we're sorry we provided you with inferior service which caused you inconvenience. We have shared your concerns with the respective team, and we are taking appropriate measures. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Shabby but good room size for the money We stayed here during the eclipse and it is well located (close to the highway) and the room layout is perfect for 3 or more people. That said, it's a bit shabby in the inside. Also, the breakfast was very lame - not at all what you'd get at a Hampton or somewhere else that offers a free breakfast. They do bill it as a "grab and go" breakfast but if someone has already grabbed the muffins, then you might be out of luck.
Business response:
Cindy, thank you for staying with us. We are pleased that you liked our great location, but, we are sorry for not meeting all of your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will choose us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Clean and friendly staff Clean with pleasant staff. The room was big and clean. The bathroom needed to be updated as there was a lot of wear and tear. The hotel served its purpose and was a fair price.
Business response:
Michelle, thank you for reviewing your stay at Extended Stay America. We're glad you found our team accommodating and your room spacious. We enjoyed being of your service and look forward to seeing you again soon. Sincerely, General Manager
We went there to watch eclipse. Great staff. Large rooms. Nice to have a fridge and mini kitchen in the room. Outdoor pool.
Business response:
Thank you for being our guest at Extended Stay America. It’s nice to know you enjoyed your well-appointed room and were impressed with our helpful associates. Your feedback is much appreciated, and we hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you enjoyed every aspect of your visit. Thanks for choosing us, and we look forward to your next visit. Sincerely, General Manager
OK...not great The hotel is nice and in a nice location. The free breakfast was almost nonexistent.
Business response:
Brandon, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that our location worked well for your needs. However, we are sorry our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, General Manager
Unimpressed 3 days no towels , no cleanings, no bed making. Breakfast was a granola bar. ,
Business response:
Tom, we sincerely apologize if our cleaning services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service on your request at a nominal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.Your feedback is very important to us and has been shared with our team to ensure we clearly communicate our services to all guests. We hope you will consider a return visi... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.