Extended Stay America - Columbia - Northwest/Harbison

Business response:

Chris, thank you for staying with us. It’s our pleasure knowing you loved our location and enjoyed being with us. However, we are sincerely sorry for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - Columbia - Northwest/Harbison. We are thrilled to know you had a comfortable stay and that we met all your expectations. It was our pleasure hosting you. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for the 5-star rating and staying at Extended Stay America - Columbia - Northwest/Harbison. We are thrilled to know you were impressed with our hospitality. Thanks again for being our guest. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are glad to know you overall had a good stay. Though we have regular pest control service at our hotel, your concerns will be shared with our housekeeping team for immediate review and action. Thanks for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager 

Business response:

Gary, thank you for taking the time to share your review. We are delighted your stay at Extended Stay America - Columbia - Northwest/Harbison. We look forward to your next visit with us. Sincerely, General Manager 

Business response:

Amy, thank you for choosing Extended Stay America - Columbia - Northwest/Harbison for your overnight stay. We are pleased to read you enjoyed your time with us and that our convenient location and your room left you with a great impression. To ensure cleanliness of kitchenware along with the coffee-maker upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It was our pleasure hosting you, and we hope to see you again in the future. Sincerely, Genera... read more

Business response:

We are thrilled to receive a perfect rating! We are overwhelmed to see everything we have to offer worked phenomenally well for you. It was a pleasure having you as our guest at Extended Stay America - Columbia – Northwest/Harbison, and we hope you are planning another trip our way in the near future. Sincerely, General Manager 

Business response:

David, we appreciate your review of your experience at Extended Stay America - Columbia – Northwest/Harbison. We are glad to know you liked your spotless room and the service provided by our associates. It's great to know you had a great time with us, and we look forward to welcoming you back on your next trip to our area. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your experience. I am glad to see you valued quiet, comfortable stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.