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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay without the things needed The hotel overall wasn't bad. The problem we had was it's an extended stay hotel and was supposed to have pots and pans, utensils, coffee maker etc... It had NONE OF THESE! We correctly assumed the breakfast would be worthless but weren't concerned because we THOUGHT we would be able to cook and would save money on meals! Staff was great though.
Business response:
Ralph, we are sorry for not meeting your expectations and regret the inconvenience it caused. You concerns will be shared with the respective teams in an effort to improve our service and facilities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Nice hotel and convenient location The room's bathtub was not installed right. There was no support material under the tub (I can feel a thin layer of the plastic), I felt like sliding while taking a shower. Not recommend this room for elderly people or someone who has knee problems.
Business response:
Thank you for being our guest at Extended Stay America. Although you were overall satisfied with your stay, we are sorry for the maintenance issues in your room. I have shared your concerns with the respective team to take corrective actions immediately. We regret the inconvenience caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
nice hotel nice hotel, bargain, clean spacious room, zero complaints other than a poor breakfast selection
Business response:
It was our pleasure hosting you at Extended Stay America. We are glad to read you not only enjoyed your well-appointed room but also found us to be a good value. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, General Manager
Very nice surprise for the price. We were only there for a quick sleep and shower on our way through. Very nice accommodations. We would stay there again for an extended time with no hesitation at all.
Business response:
Thank you for staying with us. It’s a pleasure knowing you had a great time while you were here and enjoyed being with us. We can’t wait to welcome you again soon at Extended Stay America. Sincerely, General Manager
It ok I wold like to come agein and find some kind this
Business response:
Thank you for being our guest. We are thrilled Extended Stay America exceeded all your expectations. We look forward to welcoming you back soon. Sincerely, General Manager
Good place to stay ! In truth our stay is was for one night on a Sunday evening and we were very pleased with the large room and amenities. I'd stay there again without reservation.
Business response:
William, thank you for sharing your wonderful comments about Extended Stay America. We are thrilled to read you loved the comfort of your spacious room and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Great location, friendly staff, room was excellent First time staying in this hotel. Wonderful experience. Will stay again.
Business response:
On behalf of our team at Extended Stay America, thanks for the excellent review! We are delighted to read you loved your comfortable room and our helpful associates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Business response:
Thank you for taking the time to share your perfect rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
The hotel was awesome. The breakfast was horrible.
Business response:
It was our pleasure hosting you at Extended Stay America and for letting us know you enjoyed your time with us. However, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.