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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean and there were bugs in the bathroom
Business response:
Brandon, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
No one was at the desk when we attempted to check in, no bell or number. Had to find the hotel number to call and get someone. Outlets were in poor condition, bathroom door was difficult to close. The hotel smelled. Only good if you’re looking for a bed, which was comfortable
Business response:
Kathryn, thank you for taking the time to share your feedback. We apologize for the disappointing experience you had as our guest and the inconvenience you experienced during check-in. We will follow up with our entire front desk team to ensure this is not repeated. We are also disappointed you were not satisfied with the condition of our property. We have noted your comment, and we will share it with the appropriate individuals for future modernization plans for our hotel. We hope you will consider giving us a second chance... read more
Staff was rude shower pressure sucks 4 out of 10 stars
Business response:
Jonathan, thank you for posting a review of your recent stay. We apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Nope. The good: it's close to places to eat and shop. The bad: the pet fees are exorbitant. $25 per dog per night but the hotel doesn't really provide any value for that charge - the pet waste station is instead used as a trash area and isn't restocked with waste bags, and the ground is littered with cigarette butts and liquor bottles. So many services are "out of order" - vending machines, washing machines, elevators. The ugly: no security. Besides the elevators and vending machines and laundry services being out of order, ... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Paid for a 2 bedroom suite, got a 1 room efficiency with 2 full beds. No refund or discount. Room was bare, no dishes, no waters, no ice maker in facility.
Business response:
Jamie, thank you for sharing your feedback. We regret not meeting your expectations and apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Woke up with no power and couldn't take a shower water had no pressure
Business response:
Jamaal, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and the inconvenience this caused. We also appreciate your patience, and please know that our front desk associates are always available to help you. We hope you will give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,966 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.