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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
관리상태가 별로. 아침 식사가 너무 부실함.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
I reserved online and when I arrived to check in the clerk did not have no reservation and said they had no rooms. It took almost 45 minutes but somehow she managed to find me a room. Within 30 minutes of getting to our room the fire alarm started going off so we had to evacuate the hotel at 2 in the morning. We had to wait over an hour before we were allowed back into our room. I was very displeased.
Business response:
Melanie, We apologize for the inconvenience you encountered while you were here. We are sorry for the issues you experienced with your reservation, I have shared your feedback with my front desk team, and our training will be revisited to ensure this does not happen again. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. In a situation such as this, the safety of our gues... read more
Disappointing Just need a place to shower and sleep that was conveniently located. We did not receive the King Deluxe Rm we reserved nor did anyone inform us that were would not be. We discovered once we entered the room. When I inquired I was told they were overbooked. No refund or Discount! I have found that Hotels tend to take advantage of Hotels.com guests and give them the less desirable rooms b/c of the discount rate. I've had many 1st floor rooms, next to ice machine and elevator rooms not to mention never received th... read more
Business response:
Michael, we are sorry you had a poor experience at our hotel. Our team strives to provide a comfortable experience to each guest, but we sincerely apologize for missing the mark. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please consider visiting us again in the future so we can show you how much we have advanced. Sincerely, General Manager
Business response:
We appreciate your feedback. We are sorry there were a few issues to keep you from giving us a higher rating. We deeply regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
At a first glance it looks like a nice clean hotel. The staff at the front were very nice. The beds were very uncomfortable and the second day there I woke up with a bed bugs rash.
Business response:
Thank you for your recent review of your stay. We were disappointed to hear your stay was not a positive one due to the issues you experienced. To ensure that a situation like yours doesn't happen again, my team is working on improving these issues. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Terrible rooms Overnight stay, hotel chosen for location and supposedly included breakfast, it did not have breakfast, there were packaged muffins, no fruit, not even toast and bagels, most importantly not a decent cup of coffee due to coffee mate being sweetened, no plain coffee mate or even powdered creamer. The lobby looked great but the rooms are outdated with cheap worn out furniture, dirty kitchen and mold in tub in bathroom. The beds did not have mattress pads, just sheets and lumpy pillows. Save your money and find a... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not meet your expectations with our grab-and-go breakfast and that the furniture was outdated. In response to your feedback, I am discussing with our staff how to correctly explain our grab-and-go breakfast and we will forward your comments about the furniture to corporate to update our product. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosin... read more
Would not recommend When checking in we asked for a luggage cart and were told that we needed to give our license in order to get one. When we arrived on our floor it smelled like marijuana. When we got in our room, there was a full kitchen with not one piece of kitchen utensils, toaster,coffee maker, dishes, NOTHING!! We asked at the front desk and were told that we needed to request these items! We did get some in a drain board in a plastic bag. The television in the bedroom only had analog channels. Needless to say very d... read more
Business response:
Thank you for taking the time to write a review of your stay. We apologize that your stay was not enjoyable. To ensure that a situation like yours doesn't happen again, my team is committed to providing exceptional service and informing guest of all amenities. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
I never got my room I got to the hotel and the lady at the desk informed me that there weren't any more rooms available after I had already booked the room. I had to travel all the way back home to Charleston that night. Absolutely ridiculous!
Business response:
Thank you for your recent review of your stay. We apologize that the room was not available and no one moved you to another location. To uphold our company's high standards, we will ensure all staff knows the policy on how to handle when we do not have rooms available. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.