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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to Hire More Help The room was fine but it was not equipped with any supplies. Everything you needed you had to keep going to the front desk to get, even extra toilet paper. The hotel staff was limited. Had to stand around to wait for someone to show up for help. No maid service if not staying for 7 days. Breakfast was limited. Staff limited. Won't staff here again.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us and are sorry you didn’t like our breakfast offerings. Your feedback holds a lot of importance so it has been discussed with appropriate individuals in an effort to improve our service and facilities going forward. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Place Sucks Most uncomfortable couch, recliner and bed I’ve ever been been in. I would have loved my money back to go else where. Plus had a herd of horses as pets staying right above us and the staff did nothing about the complaint. Never again will I stay At a Extended Stay
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
hotel over-booked I was called by Extended Stay at 2pm on the day of check-in and told they were over-booked and did not have a 2 bedroom suite available for our family of 6. They stated that a current hotel guest wanted to extend their stay so they were given priority and since we booked on hotels.com and not the Extended Stay website we were first to be booted from our room. They did however set us up with 2 separate rooms, which was very inconvenient for our family. I have NEVER had an experience like this with a hotel an... read more
Business response:
We appreciate you taking the time to provide feedback. We are truly sorry our hotel was overbooked and not able to provide you the room of your choice. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you and your family will offer us another opportunity to serve you. Sincerely, Hotel Management
not pleasant needs exterminator, DEA would do well patrolling the P. Lot
Business response:
Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
The room had a slight mold smell to it. And the furniture were extremely outdated.
Business response:
We apologize for the issues you experienced in your room. We have shared your concerns with the respective teams to take corrective actions. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
stay away motel The room had bugs! holes in the carpet, dirty utensils in the dishwasher, open electrical wires in the cupboard, cracked sink in the bathroom, broken faucet handle in the powder room area, all around dirty! air conditioner leaked water on to the floor, and the room smelled of must! had to pay for the 4hrs we stayed there.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry you had an unpleasant experience. Our management team has been notified of your comments regarding the cleanliness of your room, and we will certainly be addressing this with our housekeeping staff. We would also like to apologize for any “unwanted visitors” in your room. Our pest control provider has serviced to property to prevent any future issues of this nature. Additionally, we apologize for the maintenance issue in your room. Our goal is ... read more
Don't do it. Good price bad quality Poor service, no housekeeping. Room was loud as it was next to an electrical room. The refrigerator was loud and sounded like it was going to die. The guests above us sounded like a team of elephants playing basketball. There was trash in the hallways that was there our entire stay.
Business response:
Tamara, please accept our sincere apologies for the issues you encountered while here and the inconvenience they caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests. We would like to regain your trust and hope you will give us that chance in the future. Since... read more
The worst experience ever! When I arrived to the hotel and viewed the exterior and interior everything appeared fine with the exception of no water in the outdoor pool. Once I unpacked I noticed that I could hear everyone above my head walking and my floor also appeared weak. This was confirmed once I attempted to shower. The shower floor was so weak it felt as if I was standing on a waterbed! I also saw a small roach bug in the room! I will NEVER stay here again.
Business response:
Yakeia, we are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. Please give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.