Extended Stay America - Columbia - West - Interstate-126

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Jim, thanks for sharing the wonderful review about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Ronald, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review your experience online. Although you had a pleasant stay, we apologize for the maintenance issues you had in your previous room. Your feedback is shared with the concerned team for review and action. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you so much for staying with us and for taking the time to give us your feedback. It's great to know you enjoyed your stay at Extended Stay America, and we loved having you. We look forward to your next visit! ​​​​​​​ Sincerely, Hotel Management 

Business response:

We are so pleased that you stayed with us at Extended Stay America. We were thrilled to read about your fantastic stay and that your room, our hospitality, and complimentary breakfast were just right for you. Thank you again for your comments, and we look forward to welcoming you back on your next trip. ​​​​​​​Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ​​​​​​​Sincerely, Hotel Management