Extended Stay America - Columbia - West - Interstate-126

Business response:

Ronald, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review your experience online. Although you had a pleasant stay, we apologize for the maintenance issues you had in your previous room. Your feedback is shared with the concerned team for review and action. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you so much for staying with us and for taking the time to give us your feedback. It's great to know you enjoyed your stay at Extended Stay America, and we loved having you. We look forward to your next visit! ​​​​​​​ Sincerely, Hotel Management 

Business response:

We are so pleased that you stayed with us at Extended Stay America. We were thrilled to read about your fantastic stay and that your room, our hospitality, and complimentary breakfast were just right for you. Thank you again for your comments, and we look forward to welcoming you back on your next trip. ​​​​​​​Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Samantha, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for posting a review. We are sorry for the issues you had all of your rooms and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to take care of this issues. We hope to see you back in the future so that we can provide you with a much better stay. Sincerely, Hotel Management