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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close the curtains. It wasn’t awful however, there were curtains opened to unoccupied rooms that were filthy and cluttered. Just not what you want to see at a hotel.
Business response:
Amanda, we appreciate your stay and for taking the time to leave your feedback. We apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. Thanks for your comments, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This place is not the Hilton but it is pleasing. Facility may need some updated appliances and better cabinets but the staff are excellent and the place is homely (cozy). The staff are super excellent and the rooms they give me are comfortable and clean.
Business response:
Aames, thank you for reviewing the Extended Stay America. We are glad you were impressed with our friendly staff and that you liked your clean and comfortable accommodation. We have taken note of your feedback and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
staff at check in was great... first room they gave me the lights didn't work, and they moved me to another room. it was non smoking but smelled of cigarettes, a one inch crack under the door where I could hear/see everything outside.. the biggest issue was on the day of check out... a woman came beating on my door at 10:45... when I opened the door startled so said "check out is at 11" I said I apologize I thought it was 12...she laughed under her breath and was like no! I kindly then at that point had to tell her that I st... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Cozy and I feel safe. Staff are super excellent and accommodating. Love the staff. Place is not fancy and condition of facility is fair but everything else is good for me especially the staff.
Business response:
Ames, thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management
Meh It is what it is. I only stayed here because I needed a pet friendly property. My expectations were low, but I was bothered by the fact that I couldn’t find a garbage can in my room. I had to used a plastic shopping bag that I had in my luggage; kind of annoying.
Business response:
Patrice, thank you for choosing Extended Stay America. We are pleased to know overall you had a pleasant stay, but we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to host you back in the future for an even better experience. Sincerely, Hotel Management
very nice people, quiet place, great experience. Breakfast is a little too simple
Business response:
Thank you for your review of Extended Stay America. We are glad you had a nice time here and that you liked our courteous service. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. It was our pleasure having you as a guest, and we look forward to your next visit. Sincerely, Hotel Management
Very nice place for the price I paid. Definitely a bargain.
Business response:
Gene, we appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed our hospitality and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here, we invite you to enjoy the same on a future date. Sincerely, Hotel Management
Everything was great except for the condition of property. The room was clean but carpet was dingy and black spots all over. The refrigerator condition was good n working but the outside of ref was rusty n yucky (not bc it’s not clean but the ref was rotten looking, very disgusting) Room smell like old cologne with whiff of Marijuana smell. The cabinets fall apart when you open it and the microwave dirty inside. Other than that place was good n staff are excellent. Room was as clean as the housekeeper can get it bc carpet wa... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,690 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.