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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America - Columbia - West - Interstate 126. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
For a no smoking hotel most rooms smell like smoke and old cigarettes.
Business response:
Thank you for choosing our hotel for your stay.We aresorry for the inconvenience you experienced due to the smoke smellin your room. We have strict policies where we prohibit smoking in some areasso I appreciate you bringing this to my attention so we can address it appropriately. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Teresa, it was a pleasure having you as our guest at Extended Stay America - Columbia - West - Interstate 126. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Wreaked of cleaning products The service was excellent. My only complaint was that the room smelled strongly of cleaning products (despite a footprint in the bathtub from the last person who used the shower when we arrived), and that smell lingered all 3 days of our stay.
Business response:
Thank you for choosing to stay at Extended Stay America - Columbia - West - Interstate 126. We are happy to know you liked our courteous service, but we are sorry for the odor issue you had in your room and the inconvenience it caused. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
The lady at the front desk when we checked in at almost midnight was super sweet and accommodating. The room could have used an update, and it was tricky finding the entrance. It was worth the price we paid, but would stay again at the same rate.
Business response:
Thank you for the review. We are delighted to note that you enjoyed your time with us, especially the outstanding service you received from one of our Front Desk associates. I will share your compliments with her. It’s also great to know that you liked the value we offer in the area. All of us at Extended Stay America - Columbia - West - Interstate 126 look forward to your next stay. Sincerely, General Manager
Nice staff and clean room. It was a great experience for me. The room was clean and comfotable.
Business response:
Thank you for including Extended Stay America - Columbia - West - Interstate 126 in your travel plans. We are thrilled to read you had an excellent experience and that your spotless room and our helpful associates made your stay even more memorable. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Could use a little cleaning. Although the staff was very friendly the few times we interacted, the room was somewhat untidy. There was hair on the bed linen and the exterior of the refrigerator was extremely dirty. I began seeing roaches in the bathroom along the baseboard so I made sure to keep all my baggage closed. You get what you pay for.
Business response:
Kenwick, thank you for the feedback regarding your stay. Please accept our apologies for the cleanliness issues you encountered in your room and regret the inconvenience it caused. I will share your concerns with my housekeeping team so that they can take the necessary steps to prevent such instances going forward. We hope this problem will not deter you from choosing us again. Sincerely, General Manager
I find up. Cucachas The Guy in recepción was not friendly. And when check out maintenance crew was also not friendly.
Business response:
Thank you for your feedback regarding your stay. We are sorry that our front desk and maintenance associates impacted your experience in a negative way. Our goal is 100% guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,690 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.