Extended Stay America - Columbia - West - Interstate-126

Business response:

Kimberly, thank you for staying with us and letting us know you liked your well-appointed room. That being said, we are sorry for the issue you had with our front desk service. We value your feedback and will use it as a training opportunity to improve our service delivery. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred while here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Paul, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Vicky, we can’t thank you enough for the perfect rating of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, Hotel Management 

Business response:

Amy, thank you for choosing Extended Stay America. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We will surely share your compliments with them. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Shirley, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. Please know, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry for not meeting your expectations with our hotel policies. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services ... read more

Business response:

Larry, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time with us and that you liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Terez, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for including Extended Stay America in your travel plans. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management