Extended Stay America - Columbia - West - Interstate-126

Business response:

Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the cleanliness issues you faced in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management 

Business response:

Melanie, thank you for your fabulous rating and letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Amy, thank you for taking the time to post your review. We are happy to know you were pleased with the service provided by our staff and had a comfortable time with us. We hope to see you again so we can serve you even better. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Natalie, we appreciate you taking the time to leave your feedback. We apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Aames, thank you for choosing our hotel and for your review. We are happy to read you had a nice stay with us and enjoyed our friendly service along with the convenience of our location. It was a pleasure to have you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Rakesh, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are delighted to read that you loved our welcoming associates, convenient location and our affordable rates as well. It was a pleasure to have you as our guest, and we look forward to your next stay with us soon. Sincerely, Hotel Management