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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just needed a decent place to sleep The room is carpeted and had a smell. In the bathroom hair brushings were on the floor and the towels had stains.
Business response:
Isabel, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. Your comments will be shared with our housekeeping and breakfast teams in an effort to improve our service and facilities going forward. We regret the inconveniences it caused. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Hotel in wrong location Train horn went off around 4:30-5:00 AM, definitely wouldn't stay here for that reason...
Business response:
Dahlia, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from the trains. We hope you will consider us again when in our area. Sincerely, General Manager
Great price, comfortable stay. Great price, great location and was clean and comfortable. I would stay there again!
Business response:
Thank you so much for sharing your wonderful experience at Extended Stay America - Columbia - West - Interstate 126. We are delighted to know you were overwhelmed not only with our convenient location and well-kept property but also with the great value we offer. It was our pleasure hosting you, and we look forward to welcoming you back in the future. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Medicine smell if it wasn't for the very powerful medicine smell it was an ok place just to stay the night.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know your overall visit was good, but I am sorry the medicine smell you encountered during your stay. I regret the inconvenience caused and have shared it with my housekeeping team for quick review and action. We hope this did not overshadow your otherwise positive experience and that you will consider us again in the future. Sincerely, General Manager
Check your room first The first room I had smelt like smoke and a sour mop, the carpet was nasty and tbere were holes in the door and wall. On top of that the heat didn't work. But once I mentioned it, the response was great. I ended up with a clean decent room with heat. The room number was 119 so avoid this room yuck.
Business response:
Thank you for choosing to stay at Extended Stay America - Columbia - West - Interstate 126. It's good to know you had a great stay, and we are glad that our associates resolved the issue you had in a timely manner and to your satisfaction. I will be sure to share your compliments with my entire team for a job well done. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
Deserves the 2.9 rating as advertised. It was a quick overnight stop in route to somewhere else. Check in easy, quick to sleep, then up & gone.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that check in was easy and you were able to get right to sleep. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Ok but has terrible policies If you book through a third party site like this one then you have to pay a $100 deposit. Which is not clearly defined any where on the website. My boyfriend and I had to combine our money just to pay the deposit which is going to take 3-7 business days to be back on our cards. Then when we checked out, they had some one come to our room and SNIFF it to make sure we didn't smoke in there before they'd agree to give us our money back at all! Then when we were checking in, we had a very long wait a... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the checkout took so long and that the third party booking didn't make it clear about our room deposit policy. In response to your feedback, I am having our revenue manager look into the third party websites accuracy. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
rm rate Rate through Travelocity was higher than hotel rates. promise me 1st or second floor I got 3rd
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,690 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.