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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff and clean room. It was a great experience for me. The room was clean and comfotable.
Business response:
Thank you for including Extended Stay America - Columbia - West - Interstate 126 in your travel plans. We are thrilled to read you had an excellent experience and that your spotless room and our helpful associates made your stay even more memorable. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
Could use a little cleaning. Although the staff was very friendly the few times we interacted, the room was somewhat untidy. There was hair on the bed linen and the exterior of the refrigerator was extremely dirty. I began seeing roaches in the bathroom along the baseboard so I made sure to keep all my baggage closed. You get what you pay for.
Business response:
Kenwick, thank you for the feedback regarding your stay. Please accept our apologies for the cleanliness issues you encountered in your room and regret the inconvenience it caused. I will share your concerns with my housekeeping team so that they can take the necessary steps to prevent such instances going forward. We hope this problem will not deter you from choosing us again. Sincerely, General Manager
I find up. Cucachas The Guy in recepción was not friendly. And when check out maintenance crew was also not friendly.
Business response:
Thank you for your feedback regarding your stay. We are sorry that our front desk and maintenance associates impacted your experience in a negative way. Our goal is 100% guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, General Manager
Just needed a decent place to sleep The room is carpeted and had a smell. In the bathroom hair brushings were on the floor and the towels had stains.
Business response:
Isabel, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. Your comments will be shared with our housekeeping and breakfast teams in an effort to improve our service and facilities going forward. We regret the inconveniences it caused. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Hotel in wrong location Train horn went off around 4:30-5:00 AM, definitely wouldn't stay here for that reason...
Business response:
Dahlia, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from the trains. We hope you will consider us again when in our area. Sincerely, General Manager
Great price, comfortable stay. Great price, great location and was clean and comfortable. I would stay there again!
Business response:
Thank you so much for sharing your wonderful experience at Extended Stay America - Columbia - West - Interstate 126. We are delighted to know you were overwhelmed not only with our convenient location and well-kept property but also with the great value we offer. It was our pleasure hosting you, and we look forward to welcoming you back in the future. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Medicine smell if it wasn't for the very powerful medicine smell it was an ok place just to stay the night.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know your overall visit was good, but I am sorry the medicine smell you encountered during your stay. I regret the inconvenience caused and have shared it with my housekeeping team for quick review and action. We hope this did not overshadow your otherwise positive experience and that you will consider us again in the future. Sincerely, General Manager
Check your room first The first room I had smelt like smoke and a sour mop, the carpet was nasty and tbere were holes in the door and wall. On top of that the heat didn't work. But once I mentioned it, the response was great. I ended up with a clean decent room with heat. The room number was 119 so avoid this room yuck.
Business response:
Thank you for choosing to stay at Extended Stay America - Columbia - West - Interstate 126. It's good to know you had a great stay, and we are glad that our associates resolved the issue you had in a timely manner and to your satisfaction. I will be sure to share your compliments with my entire team for a job well done. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,704 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.