This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
ok for immediate necessity but doubtful about stay the heater squealed most of the night ... requested ground floor in booking due to hubby's injured foot, only 1 available - shower didn't work....had to take upstairs instead 4 shower as if he gets down in tub he cant get up due to injury. desk staff was kind and courteous. wasn't their fault maintenance needs doing
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Hotel Management
Dogs stay with extra fee. The room was clean, however the bed was terrible to sleep on. Woke up multiple times with my back and or hips in pain as there was no give to the mattress. Blankets were very thin, and whole room could've been updated a little.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and you found the bed in your room to be uncomfortable. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent this issue from occurring again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Tim, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Need upgrade!! It was ok . Need to upgrade the furniture & carpet!!
Business response:
Thank you for sharing your feedback about our hotel. Thanks also for making candid observations about the overall condition of your room. Your feedback has been shared with the appropriate individuals in our organization. We hope you will stay with us on your next trip to the area as we make progress toward a refreshed and renovated facility! Sincerely, Hotel Management
Nice hotel close to assignment Okay hotel to sleep n go to work only. Noisy at times but depends which room u stay in. Lower right side rooms have bugs. Other side clean n comfy.
Business response:
Aames, thanks for staying at our hotel. We are happy to know you had an overall nice stay and that you were benefited with our convenient location close to your needs. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks once more, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
The experience was not that bad but that room no I will never stay in that hotel again. Scary at night a lot going on.
Business response:
Thank you for staying with us. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Worst bed ever Bed was horrible could not sleep
Business response:
Tommy, thank you for taking the time to share your review with us. Although you liked many aspects of your stay with us, we are sorry you couldn’t experience a good night’s sleep in your bed and regret the inconvenience caused to you. Your feedback is noted and will be used to improve our future guest experiences moving forward. Thank you for being our guest, and we hope you’ll choose us again so we can serve you better on your next visit to our city. Sincerely, Hotel Management
Business response:
Latia, appreciate your gracious rating about your excellent stay at Extended Stay America. It means a lot for us to learn that we exceeded all of your expectations for a perfect experience. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,690 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.