Extended Stay America - Columbia - West - Interstate-126

Business response:

Thank you for staying with us. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Tommy, thank you for taking the time to share your review with us. Although you liked many aspects of your stay with us, we are sorry you couldn’t experience a good night’s sleep in your bed and regret the inconvenience caused to you. Your feedback is noted and will be used to improve our future guest experiences moving forward. Thank you for being our guest, and we hope you’ll choose us again so we can serve you better on your next visit to our city. Sincerely, Hotel Management 

Business response:

Latia, appreciate your gracious rating about your excellent stay at Extended Stay America. It means a lot for us to learn that we exceeded all of your expectations for a perfect experience. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Damarcus, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to read you found us to be a good value and that your spotless room and our courteous service added to your joy. We look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Amy, thank you for staying at Extended Stay America. We are delighted to read you had a comfortable time with us and that our location was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management