Extended Stay America - Columbia - West - Interstate-126

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay. We value your feedback in regard to your room and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. Although you had an overall good stay and liked your clean room, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We will be sure to share your concerns with the management to see where we can make improvements. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Melvin, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are happy to know you had a good time here and that had a restful night’s sleep. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Charles, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Alan, thanks for being our guest. We are happy to read you liked the cleanliness of your room and our facilities were adequate to your needs. We appreciate your business and hope you will visit again soon - and will bring your 'best friend', too! Sincerely, General Manager 

Business response:

Kizzie, thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip. Sincerely, General Manager