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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't get to stay there was no one to check me in
Business response:
Dear Guest, Thank you for your feedback. We deeply regret the inconvenience you experienced upon arrival. Your comments have been shared with our team to reinforce our commitment to the high standards we strive to uphold. We hope to provide you with the superior experience that you deserve. Sincerely, Hotel Management
Room was smelling to weed and cigarettes,plus no housekeeping and everything was clean less
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Room was gross doors on kitchenette were broken. door handle on bathroom was broken. Just dirty overall. Will never stay there again.
Business response:
Dear Guest, We regret that your stay did not meet expectations and that the room condition left a poor impression. Your remarks about cleanliness and maintenance have been shared with our concerned teams to ensure these issues are addressed promptly. Guest comfort is very important to us, and your feedback will help guide our improvements. We hope you might consider giving us another opportunity to provide a more comfortable experience in the future. Sincerely Hotel Management
TERRIBLE! DO NOT STAY! Online photos are fake! TERRIBLE! Did not stay! Arrived later than we wanted due to not being able to locate the facility. Called the hotel and the front desk clerk was very nice in trying to help my family find where the hotel was located. Once we arrived, we knew it was sketchy. I walked into the front office to check in and the clerk insisted that I look at the room before checking in. She said “the furniture is busted up.” Grabbed my husband and walked to the room. The smell of marijuana was EVERYW... read more
Business response:
Dear Guest, Thank you for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are sorry you were unable to enjoy your stay. Reservations made through third-party sites are handled by them. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Great staff
Business response:
Dear Guest, Thank you for your feedback. We’re glad to know the team made a positive impression during your stay. Their dedication to providing friendly and attentive service is something we take great pride in. We look forward to welcoming you back soon. Sincerely, Hotel Management
Totally run down hotel. Room was missing cabinet doors, cigarette burns everywhere (supposedly a non-smoking hotel). First time I leave a bad review in all my travelling. Do not stay at this hotel.
Business response:
Dear Christine, We appreciate you taking the time to provide your feedback. We regret that your stay did not meet expectations and recognize the concerns you shared regarding the condition of the room. Your comments have been shared with our team to help improve the overall guest experience. We hope future visits offer a more comfortable and positive stay. Sincerely, Hotel Management
The room was unacceptable and the attendant said Expedia would issue a refund. There is no way to obtain this refund on Expedia.
Business response:
Dear Heidi, Thank you for letting us know about your experience. We regret that your stay did not meet expectations and understand how disappointing it can be when a stay begins this way. Your feedback helps us identify areas where communication and service can be improved. We will share your concerns with our staff to uphold the comfort and standards our guests deserve. We hope you might consider giving us another opportunity to provide a stay that reflects our commitment to guest satisfaction. Sincerely, Hotel Management
This place was filthy! The cabinets were cracked and broken and hanging off hinges. We actually stuck to the floor it was that bad. Booked for 3 nights, after 1st night, checked out and demanded refund! Furniture was also broken! I have pictures I am sending to Corporate for esa, hotels.com and BBB.
Business response:
Dear Nola, We sincerely apologize for the unacceptable condition of the room and the broken furniture, cabinets, and cleanliness issues you encountered. This is far below the standard we aim to maintain. We deeply regret the inconvenience caused and understand your frustration. Your feedback is invaluable in helping us improve our guest experience. We hope to have the opportunity to provide you with a properly maintained and comfortable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.