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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful This hotel stay was one of the worst that I've ever experienced. The property was filthy. There were holes in the walls and broken amenities with roaches crawling all over when you turn the light on in the morning. My room wreaked of cigarette smoke to the point where I had to go get air fresheners for the room. The few nights that I was there my air conditioning unit was only blowing warm humid air. I called 2 days in a row and they did not fix it and told me they would try again tomorrow. I am there for work so sleep... read more
Business response:
Dear Guest, We are sorry to learn about the issues you experienced during your recent stay and appreciate you bringing them to our attention. It is disappointing that the condition of your room and the delay in resolving the air conditioning issue affected your comfort, especially while you were here for work and needed restful nights. We also apologize for the smoke-related discomfort and understand how this added to your frustration. Cleanliness and room functionality are priorities for us, and your feedback has been share... read more
Not a good place to stay
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret that your experience did not align with your expectations. We understand how disappointing it can be when a stay does not meet your anticipated standards. Your comments are highly valued, and we will thoroughly review them to address any areas of concern. Our commitment to providing a comfortable and welcoming environment for all our guests remains steadfast, and we will use your insights to drive improvements. We welcome the opportunity to host you again and ... read more
I walked into the room. The room was dirty. Furniture was old and dirty. A lamp had no bulb. There was a razor blade on the bathroom floor. Loose change throughout the room which tells me it was not cleaned. There was a smoke smell in the room. The place is a “no smoking” room. I have called both the hotel and Expedia and would like a refund. The place was filthy and felt unsafe. It is hard to believe they are renting out rooms in the filthy state it was in.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the discomfort this caused. Your concerns are deeply troubling and do not reflect the standards we strive to maintain. We regret the negative impact on your experience, particularly regarding the cleanliness, missing items, and the smoke in a non-smoking room. This feedback has been shared with our team for immediate follow-up. Regarding your refund request, please allow us time to review this matter, and we will work toward a resolution. Should you need f... read more
This place is dirty and everything is damaged.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Room had broken drawer, missing door lock, missing light bulb, walls and kitchen had peeling laminate and holes everywhere, bugs spotted in kitchen, unidentified matter left in bathroom trash can. Also right next to a highway with no sound baffle.
Business response:
Dear Guest, We sincerely apologize for the concerns you raised regarding your room. We regret that the accommodations were not in the condition you expected, particularly with broken furniture, missing fixtures, and cleanliness concerns. We understand the importance of a comfortable and well-maintained environment, and we take your feedback seriously. Additionally, we recognize that the location may not have been ideal for your stay, which could have contributed to noise disturbances. We are working closely with our team to ... read more
Do not stay here The room was horrible sagging mattress, missing drawer fronts, crack TV Screen, distressed condition, Crack Pipe in parking lot, dog poop all over and stray cats all around.
Business response:
Dear Anthony, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Tissues all over the room/ broken television/ foul odor in the room
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Ensuring a comfortable stay for every guest is our priority, and we regret that this was not your experience. We are sorry for the cleanliness concerns, malfunctioning television, and discomfort you encountered. Your feedback has been shared with our team for immediate review and improvement. We appreciate your insights, as they help us enhance our services, and we hope to have the opportunity to provide you with a better stay in the future.Si... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.