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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed
Business response:
Dear Guest, We are sorry to learn that your experience did not meet expectations. Guest satisfaction is important to us, and we value your feedback as we work to enhance our services. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
First we were given a room that had pevious customers personal property and was not clean. Before being reassigned to another room. There was water damage to the counter in the kitchenette, the bathroom door did not close, there was trim coming off the wall, the floor was not swept or mopped.
Business response:
Dear Guest, We sincerely apologize for the initial issues you encountered, including the presence of items from previous occupancy and the lack of proper cleaning. We also regret the maintenance concerns you described, which do not align with our standards. Your comments have been shared with our team for immediate review and improvement. We value your insights and are committed to ensuring a much more satisfactory experience in the future.Sincerely,Hotel Management
horrible stay i would not recommend this hotel to anyone. save your time money and stress.
Business response:
Dear Guest, We regret that your experience did not meet expectations. Providing a comfortable and pleasant stay is our priority, and it is disappointing to learn that we fell short. Guest feedback is valuable, and we will review your concerns to make necessary improvements. We appreciate you sharing your thoughts and hope for the opportunity to restore your confidence in the future.Sincerely,Hotel Management
The customer Service was horrible. This room was on the 3rd floor with no elevator. My fiancé has a heart condition and we asked for a room on the 1st floor. We were told we can't get a room on the 1st floor and we struggled to lugging suitcases to the 3rd floor. We don't advise middle or upper class customers to stay here. Nothing against homeless people but this hotel is used for emergency housing assistance.
Business response:
Dear Vanessa, We appreciate your feedback and sincerely regret that your experience was anything other than pleasant. We understand how important accessibility is, especially when health concerns are involved, and we apologize for the inconvenience of not being able to accommodate your first-floor request. Our team strives to assist guests as best as possible, and we regret any difficulties this may have caused. We are committed to providing a welcoming environment for all guests, and your comments are invaluable in helping ... read more
My room was filthy, trash (an entire old bag) was left in a cabinet under the stove, which was dirty. The drawers had filth, the bathroom, etc. Now to the bed... the bedding was obviously not cleaned after the last guest: there were stains, as well as other things. The lady at the desk (who seemed to take it jovial), told me that in order for me to have clean linen: I'd have to handle, to bring the soiled linen to the office myself. I am not pleased at all with this place.
Business response:
Dear Cindy,We sincerely apologize for the cleanliness issues and service concerns you encountered during your stay. This does not reflect the high standards we strive to uphold. Your feedback is extremely valuable, and we will address these concerns with our team to ensure improvements are made. We regret your disappointing experience and appreciate you bringing this to our attention. We hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
There where holes in the wall, fire detector hanging by its wire, no vent cover in the bathroom, no cover around sprinker in the bathroom, spider web in the corner, cockroches , shady people around, splash back missing at the sink in the kitchen,
Business response:
Dear Anthony, We appreciate you sharing your feedback and sincerely apologize for the maintenance and cleanliness issues you experienced during your stay. We understand your expectations for a comfortable and safe environment and regret falling short. Your comments about the room's condition and surroundings have been noted, and we're taking steps to address these concerns. We value your feedback and hope you'll consider staying with us again so we can provide a more pleasant and well-maintained experience. Sincerely,Hotel M... read more
Will not be back
Business response:
Dear Amy, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
None of these ratings apply except for friendliness of staff, as my reservation was cancelled before i ever showed up to the hotel. Staff was very friendly and apologetic at the hotel. I got to the property and staff advised they could not honor my reservation due to flooding. I did not have a problem with this, as i am aware that accidents occur. Hotels.com called me as i was walking into the hotel office. I missed the call because i left my phone in the car while going to check in. They also sent me an email advising that ... read more
Business response:
Dear Vann, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced due to the unexpected cancellation. While the flooding was beyond our control, we understand how disappointing it must have been to arrive and find that your reservation could not be honored. We appreciate your patience and are glad our staff could offer a warm and friendly welcome despite the circumstances. Additionally, we're sorry to hear about the challenges with the refund process. We are comm... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.