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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dead roach on the bed. Pubic hair in the bed. Paint peeling. Everything had been ripped off of the wall. Frayed carpet. Reeked of smoke. Overhead light missing. Lamps broken with bulb just hanging. Huge spider in the bathroom. Mold.
Business response:
Dear Mark, We sincerely apologize for the unacceptable condition of the room and the issues you encountered, including cleanliness, maintenance, and pest concerns. This is not the standard we strive to uphold, and your feedback has been shared with our management and housekeeping teams. We are committed to improving the overall guest experience and addressing these deficiencies promptly. We appreciate your patience and hope to have the opportunity to welcome you back for a stay that reflects the quality and comfort we aim to... read more
The rooms were very nice, however at about 2:30am the was very loud talking,preventing me from sleeping. A complaint was made, but no action was taken. The talking continued until at least 5:00am when I left for work.
Business response:
Dear Craig, Thank you for your feedback. We’re glad to hear you found the rooms comfortable, but we’re sorry your rest was disrupted by noise during the night. A peaceful environment is essential, and we regret that your complaint wasn’t addressed promptly. Your comments have been shared with our front desk and night staff to ensure better responsiveness and follow-through in the future. We appreciate you bringing this to our attention and hope we can offer you a more restful stay next time. Sincerely, Hotel Management
Most disgusting hotel room ever This was the most disgusting room i have ever stayed in and i travel very frequently. I checked in around 9:45 pm. They close their office at 10. I went to grab some food. So when i got back the office was closed. I walked into the room to find the bathroom sink full of gross water with hair and a dead spider. There was brown water pooling out of the kitchen sink. The toilet seat was broken off and there was no toilet paper. I had to work early so i didn't have time for the off site person to ... read more
Business response:
Dear Robert, Thank you for taking the time to detail your experience. We are deeply sorry that your stay fell so far below expectations and regret the level of frustration this caused. A well-kept environment and responsive service are essentials we are committed to providing, and it is clear we fell short during your visit. Your concerns about room conditions, maintenance, and communication at the desk will be shared directly with our team for immediate attention. We appreciate you bringing this to our notice and truly valu... read more
Worst and most disgusting hotel room ever. Most disgusting hotel room ive ever been in. Im staying here for the 3rd weekend in a row on a work trip. The rooms are not nice but i wanted a cheap place so i rolled with it. But this time it was disgusting. I was in the same room i was in last week. I checked on around 9:50 (they close the office at 10) i went and got food and came back. The office was closed. I checked into my room to find a sink full of filthy water with hair and a dead spider in it. The kitchen sink was leakin... read more
Business response:
Dear Robert, Thank you for taking the time to detail your experience. We are deeply sorry that your stay fell so far below expectations and regret the level of frustration this caused. A well-kept environment and responsive service are essentials we are committed to providing, and it is clear we fell short during your visit. Your concerns about room conditions, maintenance, and communication at the desk will be shared directly with our team for immediate attention. We appreciate you bringing this to our notice and truly valu... read more
Past its prime and seems to be used for section 8 housing. Sounds cruel but it is not a good place to stay. Dirty and drug paraphernalia in the parking lot. Lots of little kids left to roam.
Business response:
Dear Rick, We take the safety and comfort of our guests seriously and are sorry to learn about your experience. The mention of illegal activities is particularly troubling, as we do not tolerate such behavior on or near our hotel premises. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your feedback will be shared with our team to ensure that any additional precautions that can be taken are considered. We hope to provide a more secure and restful experience ... read more
Left immediately Room was awful. Could see out the door, bed was not made, chair was held together with duct tape. Kitchen space was broken and not clean. I didn’t even make it to the bathroom.
Business response:
Dear James, Thank you for sharing your experience. We regret that the room you encountered was not up to the standards we are committed to providing. Your feedback regarding the condition and cleanliness of the space is very important and will be shared with our team to address immediately. We understand how disappointing this must have been, and we hope you might consider giving us another opportunity in the future to provide the well-kept and comfortable stay you deserve. Sincerely, Hotel Management
Rather live in a crack house it's that bad. Ceiling was leaking with peeling paint, toilet wouldn't flush, microwave is rusted pretty much everything's rusted, floor was peeling, just so many inconveniences and I'm not really picky on hotels. The only thing it's good for is to sleep for the night and then head out in the morning.
Wont stay again Air conditioning was not great. Sheets and comforter were damp as if not dry when made. Roaches were visible within room. Dead and alive. There was no coffee pot or complimentary coffee as website described. One night stay and had to ask for toiletries which were supposed to be in the room.
Disgusting and Horrible Door to room didn’t shut entirely. Burn marks all over floor. Furniture looked like it came from a dumpster. Toilet didn’t flush completely and there was sh*t in the toilet. Smoke alarm kept beeping and there wasn’t a battery in it. Room smelled like cigarette/marijuana. Didn’t stay in the room. Checked out immediately.
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.