Extended Stay America - Columbia - West - Interstate-126

Vanessa 

on Expedia

6 months ago

The customer Service was horrible. This room was on the 3rd floor with no elevator. My fiancé has a heart condition and we asked for a room on the 1st floor. We were told we can't get a room on the 1st floor and we struggled to lugging suitcases to the 3rd floor. We don't advise middle or upper class customers to stay here. Nothing against homeless people but this hotel is used for emergency housing assistance. 

Cindy 

on Expedia

6 months ago

My room was filthy, trash (an entire old bag) was left in a cabinet under the stove, which was dirty. The drawers had filth, the bathroom, etc. Now to the bed... the bedding was obviously not cleaned after the last guest: there were stains, as well as other things. The lady at the desk (who seemed to take it jovial), told me that in order for me to have clean linen: I'd have to handle, to bring the soiled linen to the office myself. I am not pleased at all with this place. 

anthony 

on Expedia

7 months ago

There where holes in the wall, fire detector hanging by its wire, no vent cover in the bathroom, no cover around sprinker in the bathroom, spider web in the corner, cockroches , shady people around, splash back missing at the sink in the kitchen, 

Amy 

on Expedia

8 months ago

Will not be back 

Vann 

on Expedia

10 months ago

None of these ratings apply except for friendliness of staff, as my reservation was cancelled before i ever showed up to the hotel. Staff was very friendly and apologetic at the hotel. I got to the property and staff advised they could not honor my reservation due to flooding. I did not have a problem with this, as i am aware that accidents occur. Hotels.com called me as i was walking into the hotel office. I missed the call because i left my phone in the car while going to check in. They also sent me an email advising that ... read more

Maria 

on Expedia

11 months ago

Run down filthy place,chairs outside,people smokin 

Deborah 

on Expedia

11 months ago

The main office was very hard to find. Hidden.behind bushes. Room numbers too small, had to walk up to room doors. Broken tv in room, no cable, no remote, no telephone service.,no alarm clock.Mattress on bed worn out, needs mto be replaced. Refrigerator noisy. 

Robert 

on Expedia

11 months ago

Never Again Terrible!!! I was in town for a football game and didn't leave the stadium until after midnight. I get to the property and the lobby was closed, I called the after hours number and no answer, but I received a call back that only rung once, so someone saw and got the call, after multiple attempts to call again they're was no answer. I had to find other accommodations for the night, which was not easy. Never again!!! 

Nicholas 

on Expedia

11 months ago

Flies and gnats in the room. Dirty carpet. Dog feces on the ground. Smells. Guy that checked me in and took my money was nice and friendly.