This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down filthy place,chairs outside,people smokin
Business response:
Thank you, Maria, for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. Your concerns regarding cleanliness and the overall condition of the property are being taken very seriously, and we are actively working on addressing these issues. We understand how frustrating this must have been, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity in the future to provide you with a much better stay.Sincerely,Hotel Manag... read more
The main office was very hard to find. Hidden.behind bushes. Room numbers too small, had to walk up to room doors. Broken tv in room, no cable, no remote, no telephone service.,no alarm clock.Mattress on bed worn out, needs mto be replaced. Refrigerator noisy.
Business response:
Dear Deborah, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Never Again Terrible!!! I was in town for a football game and didn't leave the stadium until after midnight. I get to the property and the lobby was closed, I called the after hours number and no answer, but I received a call back that only rung once, so someone saw and got the call, after multiple attempts to call again they're was no answer. I had to find other accommodations for the night, which was not easy. Never again!!!
Business response:
Dear Robert,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the after-hours check-in process. We understand how frustrating it must have been to arrive late and be unable to reach anyone for assistance. This is not the level of service we strive to provide, and your comments will be reviewed with our team to improve communication. We appreciate your understanding and hope you will consider giving us another chance.Sincerely,Hotel Management
Flies and gnats in the room. Dirty carpet. Dog feces on the ground. Smells. Guy that checked me in and took my money was nice and friendly.
Business response:
Dear Nicholas,Thank you for your feedback. While it’s encouraging that the check-in staff was friendly, we sincerely apologize for the cleanliness issues you encountered. Your concerns are taken seriously, and we will address these matters with our team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience.Sincerely,Hotel Management
The location of the property wasn’t in a good place. The property rents lower cost for those who stay longer and the tenants smoke in front of their rooms, making the property stink. There wasn’t shower curtain in the bathroom. The towels weren’t washed but was folded up. The office closes early (9pm), probably they are short in staff. I accidentally booked this place as I was passing by, don’t make the same mistake.
Business response:
Dear Luke, Thank you for your feedback. We regret to hear that the location and conditions did not meet your expectations. We understand your concerns about the cleanliness and the absence of a shower curtain. We appreciate you bringing these issues to our attention as they help us improve. Your experience is important to us, and we will address these matters with our team. Thank you for your input.Sincerely,Hotel Management.
Muy mala
Business response:
Dear Francisco, Thank you for sharing your experience. It’s disappointing to hear that your stay did not meet expectations. We strive to provide a welcoming and comfortable environment, and your feedback will be reviewed to identify areas for improvement. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
Roaches everywhere and room was dirty. Bathtub and sink were clogged
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. The presence of pests is taken very seriously, and we are addressing the issue promptly. Your feedback will be shared with our team to ensure the room's cleanliness and functionality meet our standards. We apologize for any inconvenience you experienced. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
It wasn’t close to anything. I have to drive 15-20 mins to get to a restaurant or anything
Business response:
Dear Rawan, Thank you for sharing your feedback. We regret to hear that the location did not meet your expectations. We strive to provide a convenient experience for our guests, and we understand how important accessibility to local amenities can be. Your comments will be taken into consideration as we continually seek ways to improve our service and location advantages. We appreciate your understanding and hope we can offer a more satisfying stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.