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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible-filthy, dirty, washer under repair and so no spare towels, room floor dirty, room had ketch up spills, walls spoiled with dirt , sheets torn, blankets have holes, breakfast promised as per reservation but not provided as the new franchise removed it . Expedia however said they will reimburse the breakfast with receipts. Unable to sleep as noisy outside with swearing in and they have to call police. No safe drinking water, impolite counter staff-Anthony one example, request for room change and cleaning not attended. ... read more
Business response:
Dear Udayashankar, Thank you for providing your feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect our usual standards, and we regret the inconvenience caused by the cleanliness, noise, and lack of amenities. Please be assured that we are addressing these concerns with our team to improve our services. We apologize for any unprofessional behavior from our staff and will ensure proper training is conducted. We appreciate your patience and hope to provide... read more
They stole my stuff when I went out, claiming they'd trashed it. Laptop charger, perfume, towel, clothes etc. Staff were very rude especially the manager. I had to call the Police before I was compensated. I'd rather sleep under a bridge than spend another night there.
Business response:
Dear Ekow, We are deeply sorry to read about your experience. Please accept our sincerest apologies for the inconvenience and distress caused. We take the issue very seriously and are investigating this matter thoroughly. The behavior you described does not reflect our standards of service, and we are addressing it with our team. Your satisfaction and safety are paramount to us, and we will take every measure to ensure incidents like this are prevented in the future. We appreciate your understanding and hope to regain your t... read more
Give me a refund disgruntled guest Staying at this hotel has been a nightmare. From being harassed by a young man, just like a woman inappropriate touching on me making outrageous scenes and noises on the property, causing construction on the property harassing employees. I’ve seen this person prostitute on the property. Now the major thing is that since this person has been harassing me this person Called the police Columbia PD and tell them that I have someone else hostage in my bathroom. I literally put my safety as well ... read more
Business response:
Dear Eric, We deeply apologize for the distressing experience you encountered during yourstay. The safety and security of our guests and their belongings are paramount. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We are investigating this matter thoroughly. We regret any inconvenience caused and assure you that appropriate actions will be taken. Please know that this behavior is not reflective of our standards or values. W... read more
The rooms were smelly like dirty rotten feet. Tried a couple different rooms and they all smelled.
Business response:
Dear Lora, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant smell you encountered in multiple rooms during your stay. Your comfort is our priority, and we regret any inconvenience. Please rest assured that we will address this matter promptly with our housekeeping team to ensure thorough cleaning and eliminate any unpleasant odors. Your feedback is invaluable, and we appreciate your patience and understanding. We hope to welcome you back for a more enjoyable stay in the future.Sincerel... read more
very dirty and unsafe
Business response:
Dear Emmanuel, Thank you for sharing your feedback. We apologize for the cleanliness issues that compromised your stay. We will share your comments with our housekeeping team to ensure thorough cleaning in the future. Additionally, We regret that you didn't feel comfortable during your stay. The safety of our guests is paramount, and we take your concerns seriously. Our security team is well-trained and works closely with local authorities to ensure a safe environment. We will take appropriate measures to address any issues ... read more
Business response:
Thank you for your feedback. It looks like we did not meet your expectations and fell short in some areas. We will use this information to coach our team and work to improve. We hope to provide a better experience next time. Thank you
False advertising. No breakfast included. Ever. Then on 2-26 they took away the free coffee in the lobby. Staff was a true blessing. Bed was comfortable. Definitely needs updated.
Business response:
Dear Lesley, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time in your room and were pleased with the comforts of the bed. Thank you for mentioning our staff as a blessing; they are a true asset. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we regret that our breakfast choices did not meet your taste, and we will share your remarks with the team concerned for improvement. Until those plans are approved, our ... read more
Was ok until viewing of roach festation!!! My stay was okay up until I started seeing roaches while cooking and one crawled on me while sleeping
Business response:
Dear Meiosha, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, We regret the frustrations you experienced and are very grateful for your patience. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincere... read more
This was the worst place we have ever seen!!!! The description and pictures provided did not even come close to being accurate. Our non smoking reeked of cigarette smoke and the smoked detector was removed from ceiling. I guess if you needed to buy some drugs, you didn't need to go far, there are dealers right out in the parking lot. Avoid this place like the plague!
Business response:
Dear Ed, Thank you for reviewing our hotel. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us ano... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.