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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m sorry it’s just not safe , vehicles get broken into and staff know but nothing they can do. They keep it clean and nice inside. Cannot stay here because of outside security.
Business response:
Dear patty, Thank you for sharing your concerns. The safety and comfort of all guests are important, and we regret that your experience outside the property affected your stay. While the team strives to maintain a welcoming and well-kept environment, we understand the importance of feeling secure. Your feedback is valued and will be reviewed to ensure the best possible experience for all guests.Sincerely,Hotel Management
4”of snow sidewalks were not touched I’m handicapped it was awful to get in building. Required a 100$ deposit that they hold for 3 days!!! There breakfast- coffee and a couple of snack it was a joke!!! Early morning wake up working in room next to us bounding!!! Will not return!
Business response:
Dear Tonya, We sincerely apologize for the inconvenience you experienced with the snow on the sidewalks and the deposit policy. We understand the importance of accessibility and comfort, and we will address the snow removal issue to ensure better access for all guests. We also regret that your stay was disrupted by noise and the breakfast options. Your comments are important to us, and we hope to have the chance to improve your experience in the future. Sincerely,Hotel Management
The room was dark. No amenities in the room whatsoever. If you wanted a drinking glass, a blow dryer, coffee pot, you had to get it from the front desk. Actually, there was a ironing board which I used as a coffee table. There isn't a place to pull up to unload your luggage so had to drag everything from the parking space. The front desk staff was great- friendly and personable.
Business response:
Dear Kathleen, We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable environment, and we regret that the room did not meet your expectations. Our team is currently working on improving the availability of in-room amenities to better serve our guests. We truly appreciate your kind words about our front desk staff and will continue to work on enhancing our guest experience. We hope to welcome you back soon.Sincerely,Hotel Management
Dont go Horrible and run down
Business response:
Dear Guest, We are truly sorry to hear about your disappointment with the condition of the property. Your concerns regarding the property's maintenance and cleanliness are important to us, and we will take immediate steps to address them. We strive to provide a comfortable and welcoming environment for all guests, and we regret that we did not meet your expectations. We appreciate your input and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management
It was very basic. Nothing special
Business response:
Dear Mary, Thank you for your feedback. We apologize if your experience didn’t meet your expectations. While we aim to provide a comfortable and functional stay, we are always working to improve and offer more value to our guests. We truly appreciate your input and will take it into consideration as we continue to enhance our offerings. We hope you’ll give us another opportunity to exceed your expectations on your next visit. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
Sink did not drain and heater less work
Business response:
Dear Guest, We apologize for the inconvenience caused by the sink not draining and the heater not functioning properly during your stay. Please know that our maintenance team has been informed, and immediate action will be taken to resolve these problems. Your feedback is invaluable in helping us improve our services and ensure a better experience for future guests. We hope to have the chance to welcome you back. Sincerely,Hotel Management
Wouldn't recommend Very dirty ! Room was ran down floornwas dirty, the kitchen only thing that worked was the refrigerator and the sink , had to call for new sheets on the bed the set thay it had in looked dirty and yellow , shower had hair and mold , not worth the 180 for the night , wouldn't recommend
Business response:
Dear todd, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements.We are looking forward to having you stay with us once again so we can provide you with ... read more
the room given was run down and in poor shape, water in shower slow, drain slow, lights in bad shape items in room very damaged. on day 2 got moved to another room. this one was more in line with what was in the pictures that was advertised. i really should not pay for the room on the first day.
Business response:
Dear greg, Thank you for your feedback. We sincerely apologize for the issues you encountered with your initial room, including the slow water drainage and damaged items. This is not reflective of our usual standards. We're glad the second room met your expectations and appreciate your patience in allowing us to make the necessary adjustments. We understand your frustration and will review our maintenance protocols to prevent such occurrences in the future. We hope to welcome you back for a more pleasant stay.Sincerely,Hotel... read more
Property was fine and people great...Expedia book me into a full hotel so I could not check in and had to find another eoom
Business response:
Dear Clark, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you allow us to make this up to you and demonstrate the hospitality you deserve on your next visit.Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.