This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms reeked of tobacco and cigarettes, literally embedded into the walls, sheets, curtains, carpet and etc. Air quality was awful impossible to sleep without a short amount of oxygen each breath.
Business response:
Dear Guest, Thank you for sharing your feedback and for choosing to stay with us. We appreciate you taking the time to provide your perspective, as it helps guide ongoing improvements. Please accept our sincere apologies for the discomfort you experienced during your visit. Providing a pleasant, restful environment is important to us, and we have reviewed your comments. We value your input and hope you will consider giving us another opportunity in the future, as we remain committed to providing a more satisfying experience ... read more
The place hasn’t been updated since the 1980s. It was dingy and stained. I thought a room with one bed and a sofa bed would work for three people but the sofa mattress looked like someone was murdered on it. Luckily it was survivable for just one night. Would never recommend!!
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the condition of the room and furnishings did not meet your expectations, and we understand how this impacted your stay. While some features may reflect the age of the property, your comments highlight areas where we can focus on updates and maintenance improvements to enhance comfort and cleanliness. We regret any discomfort caused and appreciate your candid remarks, as they help us refine our services for future guests. We hope you might consider ... read more
Check in staff was great. Room was adequate, bath tub was horrible where it had been painted to touch it up and made to look clean, mold under soap holder. (btw, I work for a bathroom remodeling company in Ohio so when you’re ready to make them nice give me a call) Had to ask for any kitchen ware to use. No ice machines. Couldn’t sleep so I was awake at 3am when I realized this “ no smoking” hotel must have had Cheech & Chong check in because the smell of weed was so strong it was sickening. When I called the front desk abou... read more
Business response:
Dear Ella, Thank you for taking the time to share such detailed feedback. We are glad to hear your arrival experience started on a positive note, and we truly understand how the conditions you described could affect your comfort and peace of mind. We’re sorry for the disruptions you encountered, and your observations are being closely reviewed as we work to reinforce maintenance, improve room readiness, and address concerns about the building atmosphere. Your comments are valuable to our ongoing efforts, and we hope you migh... read more
They didn’t give me room, because I arrived 12:03 AM
Business response:
Dear Riad, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how disappointing it must have been to arrive late at night and find no room available. While our check-in policies and availability can sometimes create unexpected challenges, we are actively reviewing our service to better accommodate guests in similar situations. We value your understanding and hope you will allow us another opportunity to provide a more seamless and welcoming experience... read more
Staff were helpful (Ebony). Room as exceedingly dated, sketchy and worn out. Only the ads and posters in the elevator are modern. While in an area with modern competitors and strong commercial synergy, this property is being milked. Sad.
Business response:
Dear Steven, We appreciate you taking the time to share your feedback about your stay at Extended Stay America. It’s wonderful to hear that Ebony and the team were helpful during your visit. We also acknowledge your concerns regarding the condition of the room and take them seriously. Your comments will be shared with management to explore improvements, and we hope to provide a more refreshed and comfortable experience should you choose to return in the future. Sincerely, Hotel Management
The room was not furnished well. Furniture was old and worn. The worst thing was it was infested with bed bugs. I would strongly recommend staying somewhere else. The little you may save is not worth it.
Business response:
Dear Randy, Thank you for sharing your thoughts. We understand how disappointing it can be to feel uncomfortable in your accommodations, and we appreciate your candid feedback. Guest experiences are very important to us, and your comments help us identify areas to enhance comfort and overall satisfaction. We hope you might consider giving us another opportunity in the future to provide a stay that better meets your expectations. Sincerely, Hotel Management
I felt unsafe in the parking lot, the room was dated and no kitchen equipment whatsoever
Business response:
Dear Blair, Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations, particularly regarding your sense of safety and the condition of your room. For hygiene and quality control purposes, kitchenware is typically available at the front desk upon request. We apologize that this was not made clear. Your feedback is invaluable in helping us improve, and we sincerely hope to welcome you back for a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,676 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.