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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast. Wrong room given and was occupied. Toilet seat loose. Spot on carpet. Tv in poor location for watching.
Business response:
Dear Gary, We sincerely apologize for the inconvenience caused by the room mix-up, the loose toilet seat, and the issues with the TV placement. Your feedback is important to us, and we are addressing these concerns to improve our guests’ comfort. We appreciate your patience and understanding as we work to enhance our services. We hope to have the opportunity to welcome you back for a much better stay in the future. Sincerely, Hotel Management
The breakfast is just cold breakfast like grab and go. There’s no silverware no pots no pans no garbage cans so we got takeout and there is no silverware to eat it with. We had a full kitchen but nothing so we could use it. There is some nasty stuff in our bathroom when we got there. I could’ve paid $300 less and stayed at the same type of hotel. I get irritated that Expedia does not update their information or make sure that the hotels are what they advertise.
Business response:
Dear Guest, We sincerely apologize for the lack of kitchen supplies, the condition of the bathroom upon arrival, and the limited grab-and-go breakfast options. This is not the experience we want for our guests. Kitchenware is available upon request, but we understand this should be more clearly communicated. We also regret any confusion caused by third-party listings and are working to ensure all information is accurate. Your comments are valuable and will help us improve the guest experience moving forward. Sincerely, Hotel... read more
The front desk employee was very kind. Unfortunately, when i parked (on the backside of the hotel, since there was no available spots before that) it was dimly lit, there was a handful of men standing around a broken down car that then began cat valling and making kissing noises at me. Walking to the room the hotel was run down and creaky. There were people yelling down the hall at eachother and playing music loudly in the laundry area. We got to the room and the curtaons were sained and the room smelled musky. We used the s... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you encountered during your stay, from the parking area concerns to the cleanliness and noise issues. Your safety and comfort are very important to us, and we regret that we fell short of meeting your expectations. Please know that your comments have been shared with our management team to address these matters and work toward improvements. We appreciate your feedback and hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
When we first checked into our room on the second floor, I discovered ants on the window sill. So we were moved to the 3rd floor per my request. The fan in the bathroom didn't work, and neither did the phone. One night when we got back to the hotel we were greeted with policeman and a commotion in the front of the hotel.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the ants, bathroom fan, and phone not working. We understand how these issues can affect your experience and have already shared your comments with our maintenance team to resolve them. We also regret the disruption you experienced with the police presence and are committed to ensuring a peaceful environment for all guests. We hope to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
The room had a bad smell. Beds were hard. Night Staff was very nice.
Business response:
Dear Guest, We're truly sorry to hear that aspects of your stay, such as the room odor and bed comfort, did not meet expectations. Please know that we are actively working to address these concerns to improve the overall guest experience. On a positive note, we’re glad to hear our night staff left a good impression — we’ll be sure to pass along your kind words. Your input helps us grow and serve you better. We value your experience and hope to have the opportunity to make things right. We look forward to welcoming you back!S... read more
The hallways and our room smelled absolutely disgusting. We had to cut our trip short and leave a day early bc we couldn’t stand the nasty smell. Wished they would’ve offered out money back for the day we left but nope. They even knew the hotel smelled bad.
Business response:
Dear Guest, We sincerely apologize for the unpleasant odor you encountered during your stay. Your experience is not reflective of our standards, and we’re actively investigating and addressing the cause to ensure a fresher, more comfortable environment. We regret that your stay was cut short and understand your frustration. Your concerns have been shared with our team for immediate attention. We truly appreciate your input and hope to provide a much-improved experience on your next visit. Sincerely,Hotel Management
Never again Lost me at having no ice machine. Only hotel I’ve EVER stayed in that didn’t have an ice machine anywhere in the building. A small empty ice tray in the freezer doesn’t cut it. Didn’t have a turntable inside the microwave. A kitchenette with NOTHING in it to actually use because they expect you to call the front desk for every little thing you need for it. Had to call the front desk for extra pillow and blanket for the pullout couch because they didn’t already have one in the closet. Waited 1 1/2 hours, still had... read more
Business response:
Dear Crystal, We regret that your stay did not meet expectations. Our hotel provides a kitchenette setup upon request to ensure cleanliness and availability. We apologize for the delay in receiving extra linens and any miscommunication at the front desk. While we offer a grab-and-go breakfast, we appreciate your input on beverage options. The 100 deposit policy is standard, and we strive for transparency through booking platforms. We value your feedback and hope to welcome you back!Sincerely,Hotel Management
Nice place but had people in the hotel screaming at each other most of the night. Felt a little unsafe!
Business response:
Dear Brian, We deeply apologize for the disturbance caused by the noise during your stay. We understand how important it is to feel safe and comfortable, and we take such incidents very seriously. Our team is committed to ensuring a peaceful environment for all guests, and we are addressing this issue with our staff to improve our response to noise complaints. We hope you’ll give us another chance to provide you with a more enjoyable and peaceful experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.