Extended Stay America - Columbus - Polaris

Clark 

on Expedia

10 months ago

Property was fine and people great...Expedia book me into a full hotel so I could not check in and had to find another eoom 

Audrey 

on Expedia

10 months ago

HORRIBLE 

Sherry 

on Expedia

10 months ago

1. We arrived about 5:15pm and our room was NOT ready. We had to wait about 20 minutes before we were able to go up to the room. When the room should have been ready for check in at 3pm. 2. The floor in front of the elevator was so sticky your shoes would stick to the floor. Just as we were reporting this to the front desk the cleaning lady was leaving but was stopped by the front desk clerk and was asked was, she aware about this. She replied "yes I saw that but someone else will have to mop" 3. We had no remote to the TV t... read more

Debra 

on Expedia

10 months ago

A lot of deferred maintenance. 

James 

on Expedia

11 months ago

It was dirty; noisy, broken furniture and overall felt like I was in section 8 housing. 

Cindy 

on Expedia

a year ago

Location was great, lots of great eating options...cleanliness of room not so good... pubic hair, urine splatter, at toilet, bug in bathroom. 

Brian 

on Expedia

a year ago

Worst customer service ever for the second time in three weeks. The only reason I rate it a “0” is because negative numbers aren’t an option. First week it was no pots and pans for four days and this second week my reservation was abruptly cancelled by the front desk clerk because the reservation was in my name and my wife was unable to check in because I wasn’t physically there. Two weeks ago, the identical setup was perfectly acceptable for checkin even with no pots and pans for four days in an extended stay room. Do yours... read more