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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet didnt flush. Had to take top off the tank and push on it for tank to refill in order to flush it. No pillows for pull out sofa bed. No trashcans in room not even in bathroom. Hallways smelled like weed like no other! Breakfasy was a tiny stale muffin.
Business response:
Dear Guest, We are sorry for the multiple inconveniences you encountered during your stay. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Please rest assured that we take these matters seriously and will address them internally to prevent such occurrences. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Horrible hotel First room we were given the toilet broke, the bath had about 3” of water in it when we walked into our room. Loud music in the hallways. Smelled awful. They moved us after we mentioned is but the next room looked unclean as well. Had it not been the only hotel with an availability we would have left.
Business response:
Dear Jon, We thank you for being our valued guest and writing a review. Please accept our apology for the cleanliness and maintenance issues you encountered in the bathroom and that your stay started on a wrong note. We are glad to see we were prompt in resolving the situation. However, we are still sorry if our guest rooms were not up to your expectations and for the noise disturbances from neighboring guests, which impacted your experience. Thank you again, and we hope to have the opportunity to regain your trust again and... read more
There was an extremely nice woman at checkin and checkout that was kind and courteous. Room had several non-working lights and plugs which made it very dark at nighttime. Also, the pillows were very thin and small and we requested extra pillows but they did not have extras due to their hotel being almost "fully booked".
Business response:
Dear Sarah, Thank you for taking the time to evaluate your recent story. We're grateful for your kind words about our staff's hospitality. However, it is disappointing to hear about the issues you encountered with the lights and plugs, as well as the pillows. We understand how important a well-lit room and comfortable bedding are for a pleasant stay. Rest assured, we'll address these concerns with our team to ensure a more seamless experience for our guests in the future. Your feedback is invaluable to us, and we hope to hav... read more
Trash was left in the kitchen trash can, and when the door was opened you were hit with the stench. Also, I am not sure how often the bathroom floor was washed, because when I went to wipe up a spill, and the tissue was black. Finally, the air conditioner could not change to the set temperature.
Business response:
Dear Christine, We are truly sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, and we apologize for the cleanliness and maintenance issues you experienced in your room. This is not reflective of the standards we aim to uphold. Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure thorough cleaning and maintenance procedures are followed. We understand the inconvenience this caused... read more
Stay Away you deserve better this place is not clean, found old cigarette butts next to the window, sink and tub where stopped up, tried to use the ironing board and it was broken, they rationed out the utensils and cookware by the piece.I would not recommend staying here.
Business response:
Dear Abdul, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. Maintaining cleanliness and providing functional amenities are crucial to us, and we apologize for falling short of your expectations. Your feedback will be addressed with our team to ensure improvements are made. We appreciate your honesty and regret any inconvenience caused.Sincerely,Hotel Management
stuff in room did not work, lots of repairs needed done, cracks and small holes in bathtub, tv had one channel. They only put one pillow on your bed. no ice, no little cups. No information pamphlets in room. This place needs some serious work done.
Business response:
Dear Brittany, Thank you for bringing these concerns to our attention. We apologize for the issues you encountered during your stay. We are committed to addressing these maintenance issues promptly to ensure a more comfortable experience for our guests. Your feedback is valuable, and we will work diligently to improve our amenities and room conditions. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
The room was nasty and smelled of cigarettes even though we had a non-smoking room. The beds were very uncomfortable and we waited hours for extra pillows after having to ask for them twice, and still never got them.
Business response:
Dear Kamy, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are addressing the smoking odor and comfort issues with our housekeeping and maintenance teams. Your feedback is valuable to us, and we will use it to make immediate improvements to our services and responsiveness. Please accept our apologies for the delay with the pillows. We hope you will give us another opportunity to provide you with a more enjoyable stay.Sincere... read more
The pull-out bed had used sheets, the floors and cabinets were filthy, smelled like urine. Literally did not shower b/c of how dirty the place was and b/c 1 towel was provided (for 5 people). One of the worst hotels I've ever been in.
Business response:
Dear Shannon, Thank you for bringing these concerns to our attention. We sincerely apologize for the substandard conditions you encountered during your stay. Rest assured, we take your feedback seriously and are actively addressing the cleanliness issues to ensure a more comfortable experience for our guests in the future. Your comments will aid us in making necessary improvements. We hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Nice staff- everything else was terrible! Had a room right next door to a woman with MULTIPLE DOGS! The scent of dog poop and bleach filled my room and the dogs were yelping and screaming for Hours on end! I ended up crying in the lobby because I was so scared and frustrated with what was happening. I ended up going to Walmart and buy dog food and treats for the hotel worker to give to the person next door to try to get the dogs to stop yelping- TERRIBLE EXPERIENCE and I am trying to get in contact with hotel for a refund! I... read more
Business response:
Dear Lindsey, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.