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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn’t give me room, because I arrived 12:03 AM
Business response:
Dear Riad, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand how disappointing it must have been to arrive late at night and find no room available. While our check-in policies and availability can sometimes create unexpected challenges, we are actively reviewing our service to better accommodate guests in similar situations. We value your understanding and hope you will allow us another opportunity to provide a more seamless and welcoming experience... read more
Staff were helpful (Ebony). Room as exceedingly dated, sketchy and worn out. Only the ads and posters in the elevator are modern. While in an area with modern competitors and strong commercial synergy, this property is being milked. Sad.
Business response:
Dear Steven, We appreciate you taking the time to share your feedback about your stay at Extended Stay America. It’s wonderful to hear that Ebony and the team were helpful during your visit. We also acknowledge your concerns regarding the condition of the room and take them seriously. Your comments will be shared with management to explore improvements, and we hope to provide a more refreshed and comfortable experience should you choose to return in the future. Sincerely, Hotel Management
The room was not furnished well. Furniture was old and worn. The worst thing was it was infested with bed bugs. I would strongly recommend staying somewhere else. The little you may save is not worth it.
Business response:
Dear Randy, Thank you for sharing your thoughts. We understand how disappointing it can be to feel uncomfortable in your accommodations, and we appreciate your candid feedback. Guest experiences are very important to us, and your comments help us identify areas to enhance comfort and overall satisfaction. We hope you might consider giving us another opportunity in the future to provide a stay that better meets your expectations. Sincerely, Hotel Management
I felt unsafe in the parking lot, the room was dated and no kitchen equipment whatsoever
Business response:
Dear Blair, Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations, particularly regarding your sense of safety and the condition of your room. For hygiene and quality control purposes, kitchenware is typically available at the front desk upon request. We apologize that this was not made clear. Your feedback is invaluable in helping us improve, and we sincerely hope to welcome you back for a better stay in the future. Sincerely, Hotel Management
Hotel ist abgewohnt, Preis Leistung stimmt hir garnicht. Hier wurde jahrzehnte nichts mehr gemacht, nur noch vermietet und abkassiert.
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,645 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.